TrackShip is a shipment tracking and post-purchase experience platform that helps eCommerce businesses take control of their post-shipping workflow and to provide an exceptional shipping journey experience to their customers, helping WooCommerce businesses to fulfill their promise and gain loyalty and trust.
TrackShip auto-tracks shipments with 700+ shipping carriers, it’s easy to set up and it seamlessly integrates into the WooCommerce workflows and most of its features are managed inside the WordPress admin.
TrackShip is a great solution for e-commerce merchants looking to improve their shipping process and customer experience, which is crucial for any eCommerce business to grow and succeed in the long run.
TrackShip is a shipment tracking and post-purchase experience platform that helps e-commerce businesses take control of their post-shipping workflow.
Automatic Shipment Tracking
TrackShip auto-tracks your orders from shipping to delivery with 700+ shipping providers and carriers around the world. After you fulfill an order, TrackShip auto-tracks the shipments with the shipping providers APIs and updates your store whenever there is an update to the shipment status.
Take control of the post-purchase workflow
TrackShip allows merchants to take control of their post-shipping operations, further engage customers after shipping and not rely on 3rd parties to control the customer experience post-purchase.
Improves customer experience
TrackShip provides an easy way for customers to track their orders and receive real-time updates on their shipment status.
Increases customer loyalty
By providing customers with a seamless tracking experience, TrackShip helps to increase customer loyalty and repeat business.
Reduce time spent on customer service
TrackShip automates the tracking process, allowing merchants to spend less time on manual tracking and more time on other important aspects of their business.
Provides valuable insights
TrackShip provides merchants with valuable shipping & delivery insights such as delivery times and carrier performance data that can help them optimize their shipping strategy and improve their bottom line.
Cost-effective
TrackShip is a cost-effective solution for merchants looking to improve their shipping process and customer experience without a large investment in time or money.
What’s included?
Shipments dashboard
Tracking page on your store
Shipment status & delivery notifications (email/SMS)
Delivery confirmation (custom order status “Delivered”)
Setup TrackShip on your store, enable a tracking page and shipment status & Delivery notifications by email and SMS.
TrackShip will auto-track your shipped orders and proactively update your orders whenever there is an update in the shipment status until the shipments are delivered to your customers.
SSL Certificate – you must have a secured site (HTTPS) to connect TrackShip to your store
Pretty permalinks – navigate to Settings > Permalinks and make sure that the permalink structure is based on Post Name (TrackShip can’t work with the Plain option)
Shipment Tracking Pugin (see compatibility)
Compatibility
TrackShip will track orders when you add tracking numbers using one of the following shipment tracking extensions for WooCommerce:
A shipment tracks one tracking number from the time it’s shipped until it has been delivered, no matter how many status events were created during its life cycle.
What if I have multiple stores?
You can add each one to TrackShip and you’ll pay one price based on the combined monthly order volume of all your stores. One subscription for all your WooCommerce and Shopify stores.
Will TrackShip affect my site’s performance?
Not at all. When you fulfill an order, the shipping information is sent to TrackShip and it does all the heavy-lifting for you, we check the status of the shipment with the shipping provider every few hours and we update your store whenever there is an update in the status, and it does not impact your load time in any way.
Do I need a developer to connect TrackShip to my store?
Absolutely not! You can easily connect your store with TrackShip in a few simple steps and start enjoying a branded tracking experience in less than 10 minutes..
I connected my store but the shipment status is not showing for my orders
The trigger to auto-track shipments by TrackShip is to add tracking to the order and change the order status from Processing to Shipped (Completed). TrackShip will not automatically track orders that were Shipped before you connected your store.
You can trigger these orders to TrackShip by using the Get Shipment Status option on the WooCommerce orders admin in the bulk actions menu.
My store is connected but many of my orders still show a “Connection error” shipment status
These messages are from before you connected your store, TrackShip auto-track shipments when you change the order status from Processing to Shipped (Completed).
TrackShip will not automatically track orders that were shipped when you had a connection issue.
You can trigger these orders to TrackShip by using the Get Shipment Status option on the WooCommerce orders admin in the bulk actions menu.
How often do you check for tracking status updates?
TrackShip checks the shipment status with the shipping providers APIs every 2-4 hours. We check for updates more often once the package is in the “unknown” status, until the first tracking event is received from the providers API and when the shipment is out for delivery.
Which shipping providers (carriers) do you support?
TrackShip supports 700+ shipping providers around the globe ,if you can find your carrier on our supported shipping providers list, you can suggest a shipping provider here
Do you show the shipment status for orders on WooCommerce admin?
Yes, TrackShip adds a Shipment Status column on your orders admin and displays the shipment tracking status, last update date, and the Est Delivery Date for every order that you shipped after connecting your store.
If a shipment Tracker returns no result, does it count?
It doesn’t. When a shipment tracker is not supported by TrackShip or returned Unknown the Shipment tracker isn’t counted in your trackers balance.
Do you offer Free Trials?
Yes, When you sign up for your TrackShip account, you’ll get a free 50 shipments monthly plan, once you finish your trial balance, you can sign up for a paid subscription in order to continue to track additional shipments.
Will I be charged when my free shipment trackers are finished?
No. You can fully test out TrackShip and all the features with the free trial Trackers without adding a credit card. It is completely up to you if you would like to carry on using TrackShip after your trial has ended.
Fix – Fix warning of ‘delivery_number’ for not shipped order tracking widget.
Fix – same products with different prices issue on Tracking page
Enhancement – TrackShip Shipment design improved and new column added
Dev – Search with the pound sign (#) in the Tracking form
Dev – remove the case-sensitive for the carrier mapping
Dev – Remove tracking link from delivered shipment status email
Dev – Tracking Page Widget click outside and close popup in admin area
Dev – admin phone number field added in SMS settings
Dev – show/hide shipping provider image option added to the email customizer
Dev – do not send Shipment status notifications when the order status is delivered
Dev – Shipment status filter added in the admin WooCommerce order table
Dev – Datatable library updated
Dev – Translation added for Deutsch (Sie) language
Dev – Translations updated
Dev – Tested with WP 6.2.0
Dev – Tested with WC 7.5.1
1.5.2 – 2023-02-20
Enhancement – View Shipment log added in the order admin for shipment
Dev – TrackShip branding added in the Shipment statuses email
Dev -in the Shipment statuses email Unsubscribe option move to footer
Enhancement – Shipping provider image added, if AST is installed
Fix – TrackShip Customizer design fix
Dev – Translations updated
Dev – Tested with WC 7.4.0
1.5.1 – 2023-02-02
Dev – Do not add order notes for shipment status and SMS notification
Fix – Fatal error for count shipment object/array length
Enhancement – Add order items to the tracking page widget for shipped orders with one tracking number.
Fix – issue with shipment email when all shipments are delivered option is checked
1.5.0 – 2023-01-23
Dev – Compatibility added with Yith order tracking plugin
Dev – Compatibility added with WooCommerce Order Tracking plugin
Enhancement – Tracking form customizer added in TrackShip customizer
Dev – Shipment table improved order is permanently deleted.
Dev – TrackShip’s menu position changed
Dev – Shipment length cron improved
Enhancement – Debug log settings added for shipment status change
Dev – filter removed “remove_order_id_section”, option added for hide order detail tab in the Tracking Form Customizer
Dev – Tested with WC 7.3.0
1.4.8 – 2022-12-05
Dev – Design improved for the Tracking page.
Fix – Fix the issue of the delivered Shipment status email
Fix – Fix the issue of the est delivery date in the shipment status SMS
1.4.7.1 – 2022-11-29
Fix – Fatal error: Uncaught ArgumentCountError: Too few arguments to function for filter woocommerce_email_from_name and woocommerce_email_from_address
Fix – Fatal error: HPOS compatibility code tweak
1.4.7 – 2022-11-24
Fix – Fix the issue in the TrackShip Customizer for deleted order
Enhancement – SMS opt/out option added in the notifications in the Tracking Page
Improvement – Store connect to TrackShip process improved
Dev – Item in this Shipment tab removed if Order is not Tracking per Item
Fix – Fix the Invalid shipment status issue in Tracking Page
Enhancement – New Tracking link added
Dev – Design improved for the get Shipment status button in the Order admin
Dev – Translation updated
Dev – Tested with WP 6.1.1
Dev – Tested with WC 7.1.0
1.4.5 – 2022-09-26
Fix – Fix the variation product image issue in Tracking Page
Dev – Get shipment status notice on all pages of TrackShip
Enhancement – Integration with Integrately added
Dev – Filter( exclude_to_send_data_for_provider ) added for do not send Trcking data to TrackShip for a specific provider
Dev – Compatibility added with AutomateWoo plugin
Dev – Tested with WC 6.9.3
1.4.4 – 2022-08-22
Fix – Fix the fatal error of the str_contains function
Fix – Fix Bulk send Shipments from Tools
Dev – Documentation URL updated
Dev – Tested with WC 6.8.1
1.4.3 – 2022-07-30
Dev – TrackShip Customizer design updated
Dev – TrackShip Analytics improved
Dev – Compatibility improved with WooCommerce Shipment Tracking plugin
Fix – Fix the design issue Of TrackShip Shipment status emails in some devices
Enhancement – Improved design of TrackShip SMS Settings when SMS for WooCommerce plugin is activated and Map Shipping Providers when AST pro is activated
Dev – Tested with WC 6.7.0
Dev – Tested with WP 6.0.1
1.4.2 – 2022-06-23
Fix – fixed issue of shipment status email not sent in PHP 7.x
Dev – Tested with WC 6.6.1
Dev – Tested with WP 6.0
1.4.1 – 2022-06-14
Dev – Last event update time added in order admin list
Dev – tab added in Tracking Page Shipment progress, Items in this shipment, Notifications.
Dev – Unsubscribe shipment status email option added in Shipment status email and on Tracking Page
Dev – compatibility added for yith woocommerce badge management plugin
Enhancement – for USPS if the shipment is Delivered, Parcel Locker in this case we will show Delivered, Parcel Locker.
Enhancement – Mockup order preview option added in TrackShip Shipment status email Customizer.
Enhancement – Late Shipment email logs added in TrackShip logs.
1.4.0 – 2022-05-17
Enhancement – Analytics menu name changed under WooCommerce Analytics “Shipping & Delivery”
