TrackShip seamlessly integrates with WooCommerce and into your fulfillment workflow, auto-tracks your orders with 300+ shipping providers and brings a branded tracking experience to your WooCommerce store, integrates into your fulfillment workflow, automates the post-shipping workflow and takes care of all the touchpoints with your customers after shipping.
Automate your Post-Shipping workflow
Reduce time spent on customer service
Further engage customers after shipping
Provide a superior post-purchase customer experience
Increase customer satisfaction and repeat purchases
TrackShip auto-tracks your orders from shipping to delivery with 300+ shipping providers and carriers around the world. After you fulfill an order, TrackShip auto-tracks the shipments with the shipping providers APIs and updates your store whenever there is an update to the shipment status.
Quick and Easy Setup
Set up TrackShip on your WooCommerce store in just a few minutes, no developer needed. Install the trackShip for WooCommerce plugin, connect your store, set up your preferences and TrackShip will automatically track your fulfilled orders.
Built For Woocommerce
TrackShip seamlessly integrates with WooCommrce and works behind the scenes with zero performance impact on your site. Once you fulfill an order, TrackShip auto-tracks the shipments with the shipping providers APIs and updates your store whenever there is an update to the shipment status.
Give faster, better customer service
Don’t waste time jumping between different dashboards anc carrier websites to keep track of your orders. Monitor your shipments inside the WooCommerce admin. The shipments dashboard displays the most updated shipment status for each order, so you and your staff can quickly resolve any shipping inquiries.
Proactive Customer Service
Increase customer satisfaction with proactive customer service. Get notified by email whenever one of your active shipments is late and take action to avoid frustrated customers, you can set the email notification to trigger as it happens or as a daily digest.
Post-Shipping Automation
TrackShip updates your orders with any shipment status event and changes the order status to Delivered once the shipments are delivered to your customers. This also signals to you and your staff that the order is delivered and allows you to set up automated marketing campaigns based on the delivery date.
A Branded Tracking Page on Your Store
Keep your customers close; instead of sending them to the carrier’s tracking page, TrackShip directs your customers to a branded tracking page on your store. Customize the tracking widget to fit your branding and add shipping information, upsell and more and engage your customers after shipping.
Keep Your Customers Happy and Informed
Your customers are binge watching their tracking status. Give them the constant, detailed updates they’re looking for! Send automatic Email and SMS updates based on the shipment status, e.g. in transit, out for delivery, delivered or has an exception…
Analyze Shipping & Delivery Performance
Analyze shipping and delivery performance, with tracking data straight from your store’s dashboard. Use the shipping and delivery statistics generated from your tracking data, to report on progress and to identify any areas for improvement.
What’s included?
Shipments Dashboard
Filter orders by shipment status
Tracking Page on your store
Shipment Status & Delivery Notifications
Tracking widget on emails
Fully Customizable Email Templates
Custom Order Status “Delivered”
Post-Shipping order status automation
Shipment status and Est. delivery displays on the orders admins
Connect your WooCommerce stores with TrackShip API
Setup TrackShip on your store, enable the tracking page and shipment status & Delivery updates.
Seat back and relax, TrackShip will Auto-track your Fulfilled orders and proactively update your orders whenever there is an update in the shipment tracking status, until the shipments are delivered to your customers.
SSL Certificate – you must have secured site (HTTPS) to connect TrackShip to your store
Pretty permalinks – navigate to Settings > Permalinks and make sure that the permalink structure is based on Post Name (TrackShip can’t work with the Plain option)
Shipment Tracking Pugin (see compatibility)
Compatibility
TrackShip will track orders when you add tracking numbers using one of the following shipment tracking extensions for WooCommerce:
A shipment tracks one tracking number from the time it’s shipped until it has been delivered, no matter how many status events were created during its life cycle.
What if I have multiple stores?
You can add each one to TrackShip and you’ll pay one price based on the combined monthly order volume of all your stores. One subscription for all your WooCommerce and Shopify stores.
Will TrackShip affect my site’s performance?
Not at all. When you fulfill an order, the shipping information is sent to TrackShip and it does all the heavy-lifting for you, we check the status of the shipment with the shipping provider every few hours and we update your store whenever there is an update in the status, and it does not impacts your load time in any way.
Do I need a developer to connect TrackShip to my store?
Absolutely not! You can easily connect your store with TrackShip in a few simple steps and start enjoying a branded tracking experience in less than 10 minutes..
I connected my store but the shipment status is not showing for my orders
The trigger to auto-track shipments by TrackShip is to add tracking to order and change the order status from Processing to Shipped (Completed). TrackShip will not automatically track orders that were Shipped before you connected your store.
You can trigger these orders to TrackShip by using the Get Shipment Status option on the WooCommerce orders admin in the bulk actions menu.
My store is connected but many of my orders still show “Connection error” shipment status
These messages are from before you connected your store, TrackShip auto-track shipments when you change the order status from Processing to Shipped (Completed).
TrackShip will not automatically track orders that were shipped when you had a connection issue.
You can trigger these orders to TrackShip by using the Get Shipment Status option on the WooCommerce orders admin in the bulk actions menu.
How often do you check for tracking status updates?
TrackShip checks the shipment status with the shipping providers APIs every 2-4 hours. We check for updates more often once the package is in the “unknown” status, until the first tracking event is received from the providers API and when the shipment is out for delivery.
Which shipping providers (carriers) do you support?
TrackShip supports 300+ shipping providers around the globe ,if you can find your carrier on our supported shipping providers list, you can suggest a shipping provider here
Do you show the shipment status for orders on WooCommerce admin?
Yes, TrackShip adds a Shipment Status column on your orders admin and displays the shipment tracking status, last update date and the Est Delivery Date for every order that you shipped after connecting your store.
If a shipment Tracker returns no result, does it count?
It doesn’t. When a shipment tracker is not supported by TrackShip or returned Unknown the Shipment tracker isn’t counted in your trackers balance.
Do you offer Free Trials?
Yes, When you sign up for your TrackShip account, you’ll get a free 50 shipments monthly plan, once you finish your trial balance, you can sign up for a paid subscription in order to continue to track additional shipments.
Will I be charged when my free shipment trackers are finished?
No. You can fully test out TrackShip and all the features with the free trial Trackers without adding a credit card. It is completely up to you if you would like to carry on using TrackShip after your trial has ended).
Dev – Compatibility improved with WooCommerce Shipment Tracking plugin
Fix – Fix the design issue Of TrackShip Shipment status emails in some devices
Enhancement – Improved design of TrackShip SMS Settings when SMS for WooCommerce plugin is activated and Map Shipping Providers when AST pro is activated
Dev – Tested with WC 6.7.0
Dev – Tested with WP 6.0.1
1.4.2 – 2022-06-23
Fix – fixed issue of shipment status email not sent in PHP 7.x
Dev – Tested with WC 6.6.1
Dev – Tested with WP 6.0
1.4.1 – 2022-06-14
Dev – Last event update time added in order admin list
Dev – tab added in Tracking Page Shipment progress, Items in this shipment, Notifications.
Dev – Unsubscribe shipment status email option added in Shipment status email and on Tracking Page
Dev – compatibility added for yith woocommerce badge management plugin
Enhancement – for USPS if shipment Delivered, Parcel Locker in this case we will show Delivered, Parcel Locker.
Enhancement – Mockup order preview option added in TrackShip Shipment status email Customizer.
Enhancement – Late Shipement email logs added in TrackShip logs.
1.4.0 – 2022-05-17
Enhancement – Analytics menu name changed under WooCommerce Analytics “Shipping & Delivery”
