WSChat – WordPress Live Chat

WordPress Live Chat Made Simple! Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls.

Author:	ELEXtensions (profile at wordpress.org)
WordPress version required:	4.3
WordPress version tested:	6.4.3
Plugin version:	3.1.1
Added to WordPress repository:	12-07-2021
Last updated:	29-02-2024
Rating, %:	0
Rated by:	0
Plugin URI:	https://elextensions.com/plugin/wschat-wordpr...
Total downloads:	3 162
Active installs:	80+
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WordPress Live Chat Made Simple! Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls. Let’s you connect to your customers in real-time.

Introduction

WSChat – ELEX WordPress Live Chat Plugin is a lightweight yet robust plugin that helps to integrate live chat on your website to help your customers reach you most conveniently!

Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls. We recommend using a dedicated server. As an alternative option, We have even integrated pusher WebSockets APIs, to make it work on any servers.

Many customers prefer live chat to connect with organizations over emails and social media as there are better chances to get a quick response compared to other sources. Customers often need your assistance right before they make a purchase decision, or in a critical situation in which they need an immediate solution. So, the ideal option is sending a quick text through the live chat window rather than typing a long formal email.

Using this live chat solution, agents can easily reply, assist, and take up a chat conversation if a customer needs assistance in the future as all conversations are recorded in the same chat thread. Live Chat Made Simple! Unlike other Live Chat plugins, this plugin works within WordPress with no external API calls. Let’s you connect to your customers in real-time.

Main Features

Live Chat Widget with Pre-Chat Form Optimised for WordPress
WooCommerce Integration: Quick Glance on Customer’s Recent Orders & Related Details
Dialogflow AI Integration to Setup Auto Replies
Easily Convert Customer Suggestions to Ideas Board using Tag Feature
Unlimited Agents with Roles & Capabilities
Supports Adding Multiple Agents to the Same Chat
Revisit Old Chat Conversations in History Tab
Customize the Chat Widget to Match the Site Theme
Highly Customisable Pre-Chat Form
Configure Auto Reply Message
Unlimited Chat History
Restrict Live Chat On Specific Pages
Agent Alerts
Customize Live Chat Widget
Integration with Pusher for making your communications simple, reliable & secure.
Interesting Emojis
Show Chat Widget only on Specific Pages
Email the Chat Transcript & Feedback Automatically
Mobile Responsive
Raise a Support Ticket from the Chat Board in Few Clicks by ELEX WordPress Help Desk & Customer Support Ticketing Plugin integration.

Premium Version Features

For complete list of latest features and details, please visit WSChat – ELEX WordPress Live Chat Plugin premium version product page.

* OpenAI ChatGPT Integration for Auto-Generated Responses
* Real-Time Visitor Tracking
* Allow the Agent to Initiate the Chat

About Pusher

Pusher Channels is a hosted WebSockets solution for building powerful real-time interactive apps. Bi-directional data exchange/transfer transmits data in both directions simultaneously through a single connection, you can greatly reduce unnecessary network traffic and delay.

About ELEXtensions

We are a group of WordPress and WooCommerce enthusiasts with a vision to solve genuine problems related to WordPress & WooCommerce stores. We offer a wide variety of extensions for WooCommerce. We have premium extensions related to many domains including Shipping, Pricing, Payments and Customer Support.