Support tickets with live chat interface.
| Author: | VideoWhisper.com (profile at wordpress.org) |
| WordPress version required: | 5.1 |
| WordPress version tested: | 6.5.3 |
| Plugin version: | 1.9.20 |
| Added to WordPress repository: | 23-06-2022 |
| Last updated: | 30-04-2024 |
| Rating, %: | 100 |
| Rated by: | 1 |
| Plugin URI: | https://videolivesupport.com |
| Total downloads: | 2 162 |
| Active installs: | 10+ |
 Click to start download |
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Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.
Benefits
- Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.
- Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.
- Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.
- Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.
- Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.
- Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.
- Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.
- Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.
Features
- Support pages in website frontend for starting/accessing conversations
- Members can open a conversation directly, while visitors have to confirm their email first
- Admins can see and access open Conversations from backend
- Report Content button for any post types (configurable)
- Contact Owner button for any post types (configurable)
- Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
- My Conversations page to website frontend, to access own tickets by logged in users
- Custom support departments for website / report content / contact content owner / contact user
- Floating support buttons (contact, new messages) on all pages (can be disabled)
- Message counter in backend (site support) and frontend (for creators)
- Send webcam/screen/microphone recordings and file uploads in conversations
- Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
- Custom form per department enables custom fields per conversation (ticket)
- Invite by email to fill a form, contact a department or join a new conversation
- Can messages, add to later messages for quick replies
- Integrates with MicroPayments Plugin for paid support (per conversation, message)
- Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
- Multilanguage conversations with DeepL integration for translating messages on request
More features to come …
License
This plugin is released under a GPL license.
Screenshots
FAQ
ChangeLog