The easiest way to create a Knowledgebase or FAQ on your WordPress blog.
Knowledge Base is an easy to use WordPress plugin that allows you to create a knowledge base / FAQ section on your WordPress blog.
This is perfect if you have single or multiple products and want a single knowledge base with little effort.
The plugin was born after I tried several free plugins and themes out there and that couldn’t fit my purpose. It’s designed to be very easy to install and use out of the box.
You can view a live demo of my own knowledge base.
Terminology
- Articles: A custom post type
wz_knowledgebase is used to store all the knowledge base articles
- Sections: A custom taxonomy (
kbcategory ) used to create the knowledge base. You will need at least one category in order to display the knowledge base. These categories can be added under Knowledge Base > Sections
- Tags: Additionally you can use tags (
kbtags ) can also be used for each knowledge base article.
Main features
- Supports unlimited knowledge bases using different sections with unlimited nested levels
- Inbuilt styles that display the knowledge beautifully and are fully responsive – Uses the Responsive Grid System
- Customizable permalinks: Archives are enabled so your knowledge base can be viewed at
/knowledgebase/ automatically on activation. You can change this in the Settings page
- Shortcode:
[knowledgebase] will allow you to display the knowledge base on any page of your choosing. For other shortcodes, check the FAQ
- Gutenberg block: You can display the knowledge base using a block. Find it by typing
kb or knowledge base when adding a new block
- Breadcrumbs: Default templates include breadcrumbs. Alternatively, use functions or shortcode to display this where you want
- Widgets: WZKB Articles, WZKB Sections and WZKB Breadcrumbs
- Inbuilt cache to speed up the display of your knowledge base articles
Contribute
If you have an idea, I’d love to hear it. WebberZone Knowledge Base is also available on Github. You can create an issue on the Github page or, better yet, fork the plugin, add a new feature and send me a pull request.
Screenshots
Knowledge Base Menu in the WordPress Admin
Knowledge Base Viewer Facing with Default styles
Knowledge Base alerts
Settings » General
Settings » Output
Settings » Styles
Knowledge Base widgets
If your answer to your question isn’t listed here or the Knowledge Base, please create a new post at the WordPress.org support forum. It is the fastest way to get support as I monitor the forums regularly. I also provide premium paid support via email.
404 errors on the knowledge base
This is usually because of outdated permalinks. To flush the existing permalinks rules simply visit Settings » Permalinks in your WordPress admin area.
Shortcodes
Refer to this Knowledge Base article to details of all the shortcodes included in the plugin.
Using your own templates for archives and search
WebberZone Knowledge Base comes inbuilt with a set of custom templates to display archives of the articles, category archives as well as search results. You can easily override any of these templates by creating your own template in your theme’s folder or in wp-content/knowledgebase/templates
- Article view: single-wz_knowledgebase.php
- Articles archive: archive-wz_knowledgebase.php
- Category archive: taxonomy-wzkb_category.php
- Search results: search-wz_knowledgebase.php
How do I sort the posts or sections?
The plugin doesn’t have an inbuilt feature to sort posts or sections. You will need an external plugin like Intuitive Custom Post Order which allows you to easily drag and drop posts, sections or tags to display them in a custom order.
2.2.0
Release post: https://webberzone.com/blog/knowledge-base-v2-2-0/
- Enhancements:
- The plugin will now look for templates within
wp-content/knowledgebase/templates folder if it is not found within the existing theme before using the plugin’s included templates
- Alerts block now shows a preview and the Default style is inserted correctly
- Upgrade settings handling to use the WebberZone Settings_API class
- Knowledge Base block is wrapped in the
<Disabled> component which prevent any accidental clicking when you’re using it in the block editor (Gutenberg)
2.1.2
2.1.1
Release post: https://webberzone.com/blog/knowledge-base-v2-1-0/
-
Enhancements:
- New options to set number of articles and to show excerpt in the widget
-
Bug fixes:
- Update activation on multisite when a new blog is added
- PHP errors when using the widget
2.1.0
-
Features:
- New related articles module. Enable/disable in the settings page
- New Gutenberg block for alerts. Original knowledge base block has been upgraded to use block.json
-
Enhancements:
wzkb_knowledge function takes additional parameters that override global settings if passed- Additional settings added for Knowledge Base block
-
Bug fixes:
- Fixed Custom CSS loaded incorrectly with a 0 on install/reset
- Dashicons were not properly loaded on frontend
Earlier versions
For the changelog of earlier versions, please refer to the separate changelog.txt file or the Github releases page
