Allows shoppers to send messages & inquiries about a product/order and allows sellers to manage messages from within the WordPress dashboard
| Author: | Sweito (profile at wordpress.org) |
| WordPress version required: | 4.6 |
| WordPress version tested: | 6.4.1 |
| Plugin version: | 1.0.7 |
| Added to WordPress repository: | 24-12-2022 |
| Last updated: | 21-11-2023 |
| Rating, %: | 80 |
| Rated by: | 4 |
| Plugin URI: | https://app.sweito.com/#/store/product/9af7ef... |
| Total downloads: | 2 792 |
| Active installs: | 10+ |
 Click to start download |
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This extension allows shoppers to be able to send different types of messages to the shop owner (seller) directly from their Individual Account page. The types of messages include; product-related messages, order-related messages, refund-related messages, and dispute-related messages. The shop owners are also alerted by email on receiving new messages from shoppers.
SUPPORTED LANGUAGES
- This plugin support multiple languages: ENGLISH, FRENCH, CHINESE, TURKISH
An inside look:
KEY FEATURES (CUSTOMERS)
- ALLOW USERS INQUIRE: Customers can inquire on any product from the product page.
- PRODUCT PAGE CTA: Insert and customize CTA section on products page
- CUSTOMER INBOX SECTION: Customers get an ‘inbox’ tab on their “My Account” page, where they can use to communicate with store admin
KEY FEATURES (STORE OWNER)
- TICKET BASED MESSAGE MANAGEMENT: Manage your correspondence as tickets and keep try of latest messages with ease.
- TICKET STATUS: Moves ticket across different status and keep track of changes: OPEN|CLOSED|ARCHIVED
- ASSIGN TO OTHERS: Easily assign messages to other team members
- ACCESS CONTROL: Control which admin user has access to your store messages
- SEND MESSAGES: Quick send out messages to any of your contact or new email address
- NOTIFY CLIENTS OF NEW PRODUCTS: Got new stock? Easily notify customer who have purchased similar in the past of new store
- AUTO-RESPOND SETUP: Setup automated store responses to messages from customers
Screenshots
ChangeLog
