The official Messenger customer chat plugin from Facebook.
| Author: | Meta (profile at wordpress.org) |
| WordPress version required: | 3.9 |
| WordPress version tested: | 5.9.3 |
| Plugin version: | 2.5 |
| Added to WordPress repository: | 26-09-2018 |
| Last updated: | 05-07-2022 |
| Rating, %: | 70 |
| Rated by: | 299 |
| Plugin URI: | |
| Total downloads: | 1 711 221 |
| Active installs: | 100 000+ |
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Communicate with customers on your website with Messenger-powered chat. Chat Plugin is a chat widget maintained by the Meta Business that enables live chat on your website.
Whether they’re on their computer or their phone, website visitors will be able to message you anytime by clicking on a small Messenger chat bubble in the lower right corner of your site.
Key features:
- Website visitors can message you while browsing your site.
- Set up auto-replies and answers to common questions to serve customers when you’re not available.
- Continue the conversation with customers on Messenger even after they leave your website.
- Visitors without a Facebook Messenger account can ask you questions anonymously in Guest mode.
- Messenger’s familiar interface builds trust.
- No need to switch between apps to answer questions you get on the website.
Screenshots
Facebook Chat Plugin on your website
Facebook Chat Plugin on mobile view
Starting a conversation via the Chat Plugin
Facebook Chat Plugin settings page on first installation
Set your desired language, guest mode and customize the greeting text
Facebook Chat Plugin settings page after successful setup
What do I need to set up the Chat Plugin on my website?
You will need to be an administrator of a Facebook Page and be logged into Facebook.
If you don’t have one, you can create a business Page in minutes.
Will website visitors need a Facebook account to contact me?
No, they can message you as a guest user.
If people are logged in to their Facebook accounts, the conversations will be saved in Messenger and they’ll be able to continue the conversation even after leaving your website.
What will website visitors see when I’m not online?
Serve customers when you’re not available by setting up auto-replies and answers to common questions.
We recommend setting response times so customers can know when they will receive a response.
For auto-replies, you can thank customers for reaching out, provide average response times, and include relevant links.
Common questions can include inquiries around return policies, ingredients, locations, memberships, etc.
Can I chat to multiple customers at the same time?
Yes, all messages will be shown in your Business Page Inbox.
I don’t want the chat window to show up on every page. Can I choose where it displays?
- Once you’ve set up the plugin, click Facebook Chat in your WordPress admin dashboard.
- You should see a tab that says Setup status, where you can select to display the chat window on custom pages.
- Select the pages or posts where you want to display the chat window.
Can I change the appearance of the chat window?
Yes! You can customize the color, greeting message, button display, alignment, etc. You can also set your desired language and turn guest mode on or off.
Most customizations (theme color, greeting, language, guest mode, alignment and automatically expand) can be set directly via the plugin setup tool: Facebook page settings –> Messaging –> Add Messenger to your website –> Get Started.
You can customize other features via Customization API.
How can I set automatic replies?
You can set up to 3 automatic replies by customizing the Chat Plugin settings in your Facebook page inbox. Open your Facebook Page -> Open Manage Page panel on the left -> Meta Business Suite -> Inbox -> Chat Plugin -> Start the conversation -> Frequently asked questions
Please note that the “Automated Responses” feature in Inbox only applies to conversations started on your Facebook Page and does not work on the Chat Plugin.
I have installed the Facebook Chat Plugin on my website but it doesnt show. What can I do?
If you are having trouble loading Chat Plugin, you can use the Diagnostic Tool to check for errors.
How can I grow my business through live chat?
Live chat lets you answer questions about price or delivery in the moment, provide personalized assistance so you can help customers buy with confidence, and build stronger relationships.
By using the Facebook Chat Plugin, ROYBI, the educational robot maker, improved customer service response times and saw a 50% increase in leads.
You can also check out our other case studies to see how businesses similar to yours are growing with Facebook marketing.
ChangeLog
2.5 – Jul 5, 2022
- Added an admin notice for any service outages or important status updates.
- Added a link to configure availability and automated responses in Meta Business Suite.
2.4 – Mar 28, 2022
- Changed the prompt for plugin reviews to only appear on fewer screens and only display if the plugin is in active use.
2.3 – Mar 2, 2022
- Tested up to WordPress 5.9.
- Added a dismissible notice to configure the plugin when activated.
- Added a filter,
fbmcc_options_capability to support changing the capability required to manage plugin settings.
- Added a filter,
fbmcc_should_display to support more control over where the chat plugin appears.
- Moved the admin menu item for the plugin’s settings into the Settings menu.
- Updated the plugin’s PHP code to adhere to the WordPress coding standards.
- Updated the main plugin class to use the Singleton pattern.
- Adjusted some wording in the plugin to improve clarity.
- Fixed an issue where multiple chat windows might appear.
2.2 – Jun 30, 2021
- Tested up to WordPress 5.7.2
- Product rename! (“Facebook Chat Plugin”)
- Fixed PHP8 issues
- Fixed issue with initialisation of ajax_object (Github issue #10)
- Improvements and fixes to the Advanced Configuration page deployment selector
- Added review prompt card to solicit feedback from users
2.1 – May 1, 2021
- Tested up to WordPress 5.7.1
- Added new configuration options for admin to specify which pages to deploy the plugin on
2.0 – Dec 1, 2020
- Tested up to WordPress 5.5.3
- Added translations for strings on admin panel settings and css fix
1.9 – Nov 3, 2020
- Tested up to WordPress 5.5.3
- Added troubleshooting links in plugin settings page and faq’s
1.8 – Sept 28, 2020
- Tested up to WordPress 5.5.1
- Added instruction links in plugin install page
1.7 – Aug 5, 2020
- Tested up to WordPress 5.4.2
- Added Plugin versioning
1.6 – July 27, 2020
1.5 – April 29, 2020
- Fix undefined variable error message
1.4 – April 13, 2020
- Tested up to WordPress 5.3.2
- Simplify installation flow
1.3 – June 17, 2019
- Tested up to WordPress 5.2.1
- Fixed security issue
1.2 – February 28, 2019
- Tested up to WordPress 5.1
- Fixed issues with Safari
- Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading
1.1 – October 31, 2018
- Updated plugin to use new Facebook JS SDK
- Fix: Error message in code snippet
1.0 – September 24, 2018
- Plugin released for all users
