This plugin helps to comply with the latest EU directive 2023/2673 by embedding a withdrawal button within your WooCommerce store.
EU Order Withdrawal Button for WooCommerce adds compliance with the EU directive 2023/2673 to WooCommerce.
With the help of this little plugin you may easily allow your customers to submit (partial) withdrawal requests to their orders.
- Withdrawal request form – Use a shortcode to embed a withdrawal request form which works both for guest orders and registered customers.
- Manage withdrawals – Easily manage withdrawals from your WooCommerce order page by either confirming or rejecting requests.
- Send confirmation emails – Automatically confirm receipt of the withdrawal by email.
- Partial withdrawals – Optionally allow customers to submit partial withdrawal requests.
Screenshots
Withdrawal form
Admin UI
How to render the withdrawal form?
Place the shortcode [eu_owb_order_withdrawal_request_form] anywhere on a page to render the form.
How to embed the button within my shop?
Use the option to embed the button directly within your footer or your theme’s options, e.g. a footer menu, to link the withdrawal page.
You may furthermore use the shortcode [eu_owb_order_withdrawal_button] to place the button wherever you want.
The embedded button does not show
Make sure that you’ve published your withdrawal page (which by default is created as a draft during installation). The embedded button does only show on shop-related pages.
Need help?
You may ask your questions within our free WordPress support forum.
Want to file a bug or improve the plugin?
Bug reports may be filed via our GitHub repository.
ChangeLog
2.2.1
- Improvement: Show withdrawal page valid/invalid status in settings
- Improvement: Use a more consistent HTML markup for checkboxes
- Improvement: Do not pass (parent) order object in case existent to emails for consistency
2.2.0
- Improvement: Use additional content within withdrawal confirmation email to allow for a more customized message
- Improvement: Backwards compatibility with Woo < 8.7
- Improvement: Use woocommerce_form_field to output form fields within withdrawal form
- Improvement: Prevent rejected unverified withdrawal requests from reducing the quantity available to withdraw
- Improvement: Introduce sane first name, order number and last name maxlength
- Improvement: Check whether a new withdrawal request actually has any updates
- Fix: Allow (guest) withdrawal requests to be overridden (in case verified) – thanks to Ilyess Ghalem from fraudless.tech
- Fix: Plaintext email template usage
2.1.1
- Improvement: Basic spam protection via honeypot field + direct post check
- Improvement: Prevent guests from submitting
- Fix: Performance improvement for legacy withdrawal imports by using direct queries
2.1.0
- New: Accept withdrawal requests without matching order
- New: Withdrawal admin UI
- New: Store withdrawals as custom order type
- New: Allow choosing a different support email via setting
2.0.2
- Improvement: List all orders for logged-in users and show non-withdrawable notices on request
2.0.1
- Fix: Prevent calling customer in admin context
2.0.0
- Improvement: Allow withdrawal requests without order number and differing email address
- Improvement: Mark withdrawal requests as verified/unverified based on email address
- Improvement: Separately list unverified withdrawal requests by default
- Improvement: Allow verified guests to choose another order in case multiple orders are withdrawable
- Improvement: Allow choosing first + last name
1.0.2
- Improvement: Inform guest customers about partial withdrawals within original form
- Fix: HPOS order number search
1.0.1
- Fix: Partial withdrawal request check
- Improvement: Fallback to customer_id in case billing_email differs
1.0.0
