Chatbot ChatGPT for WordPress

1. 

   Floating Chatbot - Howdy!

2. 

   Floating Chatbot - Open example

3. 

   Floating Chatbot - Open with interaction

4. 

   Floating Chatbot - Shortcode example

5. 

   Embedded Chatbot - Open example

6. 

   Embedded Chatbot - Shortcode example

7. 

   Embedded Chatbot - With enhanced response

8. 

   Mobile Chatbot - Minimized

9. 

   Mobile Chatbot - Open example

10. 

    Mobile Chatbot - Open example

11. 

    Mobile Chatbot - Tablet Minimized

12. 

    Mobile Chatbot - Tablet Open example

13. 

    Mobile Chatbot - Tablet Landscape example

14. 

    Chatbot Setting - Main settings

15. 

    Chatbot Setting - API/ChatGPT Settings

16. 

    Chatbot Setting - GPT Assistant settings

17. 

    Chatbot Setting - Avatar settings

18. 

    Chatbot Setting - Appearance settings

19. 

    Chatbot Setting - Custom button settings

20. 

    Chatbot Setting - Knowledge Navigator settings

21. 

    Chatbot Setting - Knowledge Navigator Analysis settings

22. 

    Chatbot Setting - Reporting settings

23. 

    Chatbot Setting - Diagnostic settings

24. 

    Chatbot Setting - Support

Plugin Support

Please visit https://kognetiks.com/plugin-support/.

For frequently asked questions, please visit https://kognetiks.com/wordpress-plugins/frequently-asked-questions/.

How do I get an API key?

Sign up at OpenAI API Keys, NVIDIA API Keys, or Anthropic API Keys to obtain your API key. This key is necessary to use the plugin.

Can I customize the chatbot’s appearance?

Yes, the chatbot’s appearance can be fully customized through CSS or via the plugin’s settings page. You can also personalize the chatbot’s name, greetings, and even choose from different avatars.

Does the chatbot support multiple languages?

Yes, the Kognetiks Chatbot supports multiple languages, allowing you to cater to a diverse audience. Set your preferred language in WordPress, and the chatbot will adapt accordingly.

What models does the plugin support?

The plugin supports OpenAI’s latest models, including the GPT series for text, DALL-E for image generation, and TTS for speech. For a detailed list, check the plugin settings or visit OpenAI’s Model Overview.

Hide FAQ

2.2.1 – Release 01-06-2025

• Anthropic API Integration: Added support for Anthropic’s API to provide advanced conversational capabilities for the chatbot.
• NVIDIA Settings: Added support documentation for the NVIDIA API settings.
• Sentential Context Model: Added beta support for the Sentential Context Model, enabling response generation using your site’s content without relying on external AI platforms.
• Knowledge Navigator Update: Added option to include post or page excerpts in chatbot responses when enhanced responses is enabled.
• Documentation Updates: Revised several section of the online documentation to align with current options and previous updates.
• Bug Fixes: Resolved minor issues and bugs identified after release of version 2.2.0.

2.2.0 – Release 11-22-2024

• Rate Limit Exceeded Errors: Added improved error handling for rate limit exceeded errors to retry the request after the delay specified by the API.

2.1.9 – Release 11-10-2024

• Bug Fixes: Removed extra line breaks after the chatbot’s response, among other minor issues identified after the release of version 2.1.8.

2.1.8 – Release 11-05-2024

• NVIDIA NIM API Integration: Added support for NVIDIA’s NIM API to provide advanced conversational capabilities for the chatbot.
• Assistant Management: Resolved the issue with adding, updating and deleting Assistants when using Firefox browser.
• Conversation Continuation: Improved conversation continuity for visitors and logged-in users to ensure a seamless experience across sessions.
• Additional Security: Enhanced security to reduce vulnerabilities associated with assistant management.
• Additional Security: Enhanced security to reduce vulnerabilities associated with accessing chatbot support pages.

2.1.7 – Release 10-06-2024

• Bug Fixes: Resolved minor issues and bugs identified after release of version 2.1.6.

2.1.6 – Released 10-02-2024

• Message Limit Periods: Added options to set message limits periods for visitors and logged-in users, from Hourly, Daily, Weekly, up to Lifetime.
• Charset Fallback Adjustment: Added fallback to utf8 character set when utf8mb4 is not supported, ensuring compatibility across different database configurations.
• Suppress Footer Chatbots: Suppress chatbot in the footer when the chatbot is embedded on the page.

2.1.5 – Released 09-14-2024

• Speech Recognition Integration: Added support for speech recognition to enhance user interaction with the chatbot. Users can now speak to the chatbot, which will transcribe the speech into text for processing.
• Knowledge Navigator Update: Updated the Knowledge Navigator algorithm to prioritize and return search results that match the highest number of input words first, ordered by relevance and recency, to provide the most relevant and recent links.
• Bug Fix: Removed unnecessary code that was causing a cannot modify header information in the chatbot-shortcode.php file.

2.1.4 – Released 09-02-2024

• Improved Table Formatting: Enhanced the appearance of tables in chatbot responses for better readability.
• Bug Fixes: Resolved minor issues and bugs identified during the development process.

2.1.3 – Released 08-31-2024

• Remote Server Access: The Kognetiks Chatbot now includes the advanced feature to allow access to your assistants from remote servers. Coupled with security measures to control and monitor remote access to your chatbots, you must enable the Remote Widget Access feature. This will allow specific remote servers to interact with your chatbot(s) via an endpoint. To ensure that only authorized servers and chatbots can access your resources, the system uses a whitelisting mechanism that pairs domains with specific chatbot shortcodes.
• Improving Math Handling: Integrated code enhances chatbot’s ability to render complex mathematical expressions.
• Bug Fixes: Resolved minor issues and bugs identified during the development process.

2.1.2 – Released 08-28-2024

• Changed Script Load Order: Adjusted the loading order of scripts to ensure that critical settings are defined before the main chatbot script executes, preventing incorrect style application.

2.1.1 – Released 08-27-2024

• Code Cleanup and Optimization: Refined and optimized the codebase for improved performance and maintainability.
• Variable Unification: Standardized variable names across the project to ensure consistency and reduce potential errors.
• User Experience Consistency: Addressed inconsistencies in the chatbot experience between logged-in and non-logged-in users, ensuring a uniform experience.
• Bug Fixes: Resolved minor issues and bugs identified during the development process.

2.1.0 – Released 08-22-2024

• JavaScript Version Control: Added JavaScript version control to help with cache busting.
• Conversation Log CSV Export: Added a check to determine if $value is not null before calling mb_convert_encoding to prevent PHP warnings.

2.0.9 – Released 08-17-2024

• Adjusted Module Name Conflict: Renamed one module that had a name conflict with another vendor’s plugin.
• Reworked Conversation Continuity: Improved the way the chatbot handles conversation continuity for visitors and logged-in users, ensuring a seamless experience across pages.
• Alternate Attribution Message: Allows for replacing the attribution message with ‘Chatbot plugin by Kognetiks’ with a text message of your choosing.
• Refactored Inline Styles: Moved inline styles to an external CSS file for better maintainability and separation of concerns.
• floating-style CSS Class Rename: Renamed the .floating-style CSS class to chatbot-floating-style to avoid conflicts with other plugins or themes.
• embedded-style CSS Class Rename: Renamed the .embedded-style CSS class to chatbot-embedded-style to avoid conflicts with other plugins or themes.
• chatgptTitle CSS ID Rename: Renamed the chatgptTitle CSS ID renamed to chatbot-chatgpt-title to avoid conflicts with other plugins or themes.
• chatbot-user-text CSS Class Rename: Renamed the user-text CSS class to chatbot-user-text to avoid conflicts with other plugins or themes.
• bot-text CSS Class Rename: Renamed the bot-text CSS class to chatbot-bot-text to avoid conflicts with other plugins or themes.

2.0.8 – Released 08-01-2024

• Logic Error Updated: Corrected a logic error that was causing some visitors and logged-in users to lose their session continuity with the Assistants. This ensures a smoother and more consistent experience for all users.
• Fixed Special Characters Display Issue: Improved the way special characters are handled in chatbot names. Previously, the code was converting special characters like ‘&’ into their HTML equivalents (e.g., ‘&’ became ‘&’).

2.0.7 – Released 07-25-2024

• Model Support: The latest models available from OpenAI are dynamically added to model picklists. Available models now include gpt-4o and gpt-4o-mini. See Chatbot Settings > API/Model > Chat Settings.
• Manage Chatbot Error Logs: Added the ability to manage chatbot error logs, including the ability to download and delete logs. See Chatbot Settings > Tools. TIP: You must enable Diagnostics access the Tools tab. See Chatbot Settings > Messages > Messages and Diagnostics.
• Revised Reporting Settings Layout: Revised and refreshed the Reporting Settings page layout for better visualization. See Chatbot Settings > Reporting.
• Conversation Continuation: Added a setting to enable conversation continuation after returning to a page previously visited. See Chatbot Settings > Settings > Additional Settings.

2.0.6 – Released 07-11-2024

• Dynamic Shortcode: Added support for dynamic shortcodes to allow for more flexible Assistant selection. Add all parameters to the shortcode, including the Assistant ID on the GTP Assistant tab. For example, [chatbot-1].
• Logic Error Updated: Corrected a logic error that prevented visitors and logged-in users from interacting with Assistants.

2.0.5 – Released 07-06-2024

• Enhanced Assistant Management: A new intuitive interface for managing all your chatbot Assistants in one place.
• Assistant ID Integration: Easily add Assistants developed in the OpenAI Playground using their unique ID.
• Improved Shortcode Usage: Tips for optimal placement and usage of the [chatbot assistant="Common Name"] shortcode.
• Customizable Assistant Attributes: Tailor each Assistant’s settings such as Styling, Target Audience, Voice, Allow File Uploads, Allow Transcript Downloads, Show Assistant Name, Initial Greeting, Subsequent Greeting, Placeholder Prompt, and Additional Instructions.
• Support Tab: Reverted the “Support” tab to correctly display the plugin’s support documentation overview.
• Embedded Chatbot Formatting Updated: Added a closing tag to the embedded chatbot to ensure proper formatting.
• Force Page Reload on Conversation Cleared: Added an option to force a page reload when the conversation is cleared.
• Knowledge Navigator Analysis: Moved the Knowledge Navigator Analysis for export to the bottom of the Knowledge Navigator tab.
• Custom Buttons Expanded: Now supports up to four custom buttons, on floating only, embedded only, or on both chatbot styles.

2.0.4 – Released – 06-21-2024

• Removed session id from the chatbot shortcode and replaced with a unique id for visitors and logged-in users alike.

2.0.3 – Released – 06-12-2024

• Transcript Download Option: You can now choose whether users can download a transcript of their conversations with the chatbot.
• Improved Image Sizing: Images smaller than the chatbot’s message view now display in their actual size for better clarity.
• Knowledge Navigator Settings: We’ve added an option to disable the Knowledge Navigator if you only want to use assistants for chatbot interactions.
• Knowledge Navigator Analysis: Increased the maximum number of top keywords to 10,000 for more detailed analysis.
• File Download Support: The chatbot now supports downloading files generated on the OpenAI platform.
• Custom Error Handling: When there’s an issue with the chatbot, you can now display a custom error message to users.

2.0.2 – Released 05-27-2024

• Overhauled the Support documentation with extensive information on the chatbot settings – See the Support tab in Settings
• Revised the export function for Conversation Data, Interaction Data and Token Usage Data
• Reverted the function str_contains to strpos as the latter is only available in PHP 8

2.0.1 – Released 05-16-2024

• Support for OpenAI’s latest models: gpt-4o and gpt-4o-2024-05-13

2.0.1 Configuration Options

• Added Max Prompt Tokens setting for Assistants

  • Controls the maximum prompt token usage.
  • Example: If set to 500, prompts will be truncated at 500 tokens.
  • More Info: https://platform.openai.com/docs/assistants/how-it-works/max-completion-and-max-prompt-tokens

• Added Max Completion Tokens setting for Assistants

  • Controls the maximum completion token usage.
  • Example: If set to 1000, the completion will cap the output at 1000 tokens.
  • More Info: https://platform.openai.com/docs/assistants/how-it-works/max-completion-and-max-prompt-tokens

• Added Temperature setting for Assistants

  • Controls randomness. Lowering the temperature results in less random completions. As the temperature approaches zero, the model will become deterministic and repetitive.

• Added Top P setting for Assistants

  • Controls diversity via nucleus sampling. For example, setting Top P to 0.5 means half of all likelihood-weighted options are considered.

2.0.1 Speech-to-Text Prompting

• Improved Whisper API prompting capabilities
  • Using a prompt can improve the quality of transcripts generated by the Whisper API.
  • The model will try to match the style of the prompt, using proper capitalization and punctuation.
  • More Info: https://platform.openai.com/docs/guides/speech-to-text/prompting

2.0.1 Interaction Limiting

• Expanded interaction limiting into limits for visitors and logged-in users.
  • See the Chatbot Settings > API/Model tab
  • Chatbot Daily Message Limit – this is for logged-in users
  • Visitor Daily Message Limit – this is for casual visitors

2.0.0

• Revise Knowledge Navigator settings tab grouping similar options together
• Grouped Suppress Learning Messages, Customer Learnings Messages, and Enhanced Response Limit together on the Knowledge Navigator tab
• Added an option to allow the Read Aloud option, see API/Model > Voice Settings > Allow Read Aloud = Yes/No
• Enhanced security to reduced vulnerabilities associated with file upload options

1.9.9

• Improved the chatbot’s response using bullet points for clarity
• Included titles along with the links to relevant posts, pages, and products to better inform what it’s the links about
• Added thread retention periods (default = 36 hours with 720 hours or 30 days) for Assistant conversation continuity
• Added either the chatbot name or the assistant name to the conversation log
• Upgraded conversation history shortcode (see Support for details [chatbot_chatgpt_history]) include the assistant or chatbot’s name
• Added option to download transcript to text file on chatter’s computer
• Added option to set the number of rows for chatter’s message input – from 1 to 10 rows
• Comprehensive cleanup upon uninstalling the plugin

1.9.8

• Wrap shortcode examples with a code tag
• Close the open php session after acquiring a session id

1.9.7

• Removed “here, here, here” when Suppress Learning Messages is set to None.

1.9.6

• Revised Knowledge Navigator process to sites with large numbers of pages, posts and products
• Add a turing parameter for the Knowledge Navigator to set the depth of TF-IDF scoring based on page, post, or product content length
• Expanded the enhanced responses from only one to a selectable number between 1 and 10
• Enhanced responses are links to your site’s pages, posts, and products with the highest match to visitor input
• Added an option to select either v1: OpenAI-Beta: assistants=v1 or v2: OpenAI-Beta: assistants=v2 (v2 is the default)
• See OpenAI Migration Guide for details on what is changing
• Added a daily chatbot message limit, defaults to 999 daily messages, resets daily. See Chatbot Settings > Chatbot Daily Message Limit

1.9.5

• Added voice options including: Allow, Echo, Fable, Onyx, Nova, and Shimmer
• Added voice output options including: MP3, Opus, AAC, FLAC, WAV, and PCM
• Moved the chatbot controls (submit, file upload, erase, text-to-speech) buttons below the input box
• Redesigned the API/Model setting page for chat, image and speech generation parameters and tuning

1.9.4

• Enable personalization for initial and subsequent greetings for chatbot
• Added option to display the name of the Assistant sourced from the OpenAI platform
• See Setting > Kognetiks Chatbot > GPT Assistants > Display GPT Assistant Name
• Expanded the list of support models to now include image and speech
• The chatbot now can generate images using DALL-E models and convert text to speech using TTS models

1.9.3

• Additional instructions can be included to send with user prompts
• See Settings > GPT Assistants > Assistant Instructions and Alternate Assistant Instructions
• Improved conversation clearing (trashcan)
• Improved inter-page handling of conversations

1.9.2

• Enabled multiple file uploads to Assistants
• Added Conversation History shortcode [chat_history] to retrieve logged-in user’s conversation history.
• Chat history may be retrieved by Logged-in users.
• Corrected problems with and improved the handling of HTML Markup in responses.

1.9.1

• Knowledge Navigator now allows for including/excluding posts, pages, products and/or comments.
• Knowledge Navigator only consider published posts and pages, and only consider approved comments.
• Added an option to call the chatbot with a ‘hot prompt’ that will kick off a chat session based on the supplied prompt
• Use a shortcode with this format: [chatbot prompt=”What happened on this day in history?”]
• Hot prompts can be used with floating/embedded and with assistants, i.e., where ever you can add a shortcode.

1.9.0

• Changed the name of the chatbot to Kognetiks Chatbot
• Re-sequenced user’s custom CSS to load for precedence over the plugin’s CSS to allow for easier customization.
• Added functionality to set the audience choice for the chatbot: All Audiences, Logged-in Only, or Visitors Only

1.8.9

• Allow custom Avatar – see Settings > Avatars for more information.
• Resolved IOS and Chrome mobile issues with the chatbot.

1.8.8

• Add an adjustable timeout settings to the chatbot to prevent long-running queries.

1.8.7

• Quick fix for collapse button

1.8.6

• Added functionality for a conversation reset clearing user interaction history.
• Improved conversation continuity for longer interactions.
• Now supports your custom avatar – see Settings > Avatars for more information.
• Corrected font color in appearance settings for the chatbot.
• Support added for user customizable CSS rules – see Settings > Appearance for more details.

1.8.5

• Appended message types for prompt, completion, and total tokens to the conversation log.
• Added reporting and data export for total tokens, prompt tokens, and completion tokens – see Settings > Reporting.
• Additional adjustments to css and appearance settings.

1.8.4

• Removed unnecessary styling.

1.8.3

• Removed font family inheritance from the body tag to prevent conflicts with themes.

1.8.2

• Removed verbose diagnostics

1.8.1

• Added Appearance Chatbot settings tabs. These will override the CSS with user selected settings.
• Improved mobile experience. Active adjustments for changes in orientation (portrait and landscape).
• If mobile, always start chatbot in closed status upon page load.
• Added support for alternate API endpoints via a URL setting.
• Added prompt tokens, completion tokens, and total tokens to the conversation log.
• Reporting on token counts coming soon.

1.8.0

• Corrected path/name error for file downloads for conversation and interaction data

1.7.9

• Added file uploads to Assistants only for use in processing, search, retrieval, etc.
• Added additional error handling for reporting output to files

1.7.8

• Correct closing the active session and REST API error that is encountered
• Removed charting from Reporting tab as this has caused some users issues and a table instead
• Replaced with an option to download Interaction data as a CSV file

1.7.7

• Expanded input to accommodate multi-line for both embedded and floating styles
• Reduced wait duration when using Assistants to improve response time
• Added Conversation Logging to retain visitor and chatbot exchanges

1.7.5

• Expanded support TF-IDF indexing for WooCommerce product post-type.
• Corrected with GPT Assistant not being selected correctly when using the assistant parameter in the shortcode.

1.7.4

• Enhanced handling for multithreading processing has been implemented to efficiently manage simultaneous interactions from multiple chatbot visitors, ensuring an improved experience for each chatter.

1.7.3

• Added support for unlimited Assistants in addition to ‘original’, ‘primary’ and ‘alternate’ shortcode parameters.
• Use [chatbot style-“floating” assistant=”asst_xxxxxxxxxxxxxxxxxxxxxxxx”] for floating Assistants.
• Use [chatbot style-“embedded” assistant=”asst_xxxxxxxxxxxxxxxxxxxxxxxx”] for embedded Assistants.
• Moved hard coded css from .js to the .css file for floating wide/narrow and embedded styling.
• Fixed Updating Failed JSON error when editing pages where the Chatbot shortcode appears.

1.7.2

• Improved Custom GPI Assistants with update thread handling for improved performance.
• Use [chatbot style=floating assistant=primary] to display the chatbot as floating using your primary assistant.
• Use [chatbot style=embedded assistant=primary] to display the chatbot as embedded using your primary assistant.
• Use [chatbot style=floating assistant=alternate] to display the chatbot as floating using your alternate assistant.
• Use [chatbot style=embedded assistant=alternate] to display the chatbot as embedded using your alternate assistant.
• Expanded the list of HTML tags removed during the Knowledge Navigator scan.
• Enhanced handling of special characters such as ‘á’ or ‘é’ found in non-English languages.
• Localization for stop words, learning messages, and error messages based on Site Language settings

1.7.1

• Added option to have none, random or custom learnings messages.
• Added support for an embedded chatbot or floating chatbot.
• Use [chatbot] or [chatbot style=floating] to display the chatbot as a floating chatbot.
• Use [chatbot style=embedded] to display the chatbot as an embedded chatbot.

1.7.0

• Corrected logic error to chatbot’s response when no enhanced response was available.

1.6.9

• Added additional installation and support information for using Assistants.
• Added enhanced diagnostic and error logging for developers.

1.6.8

• Added output buffering.

1.6.7

• The Kognetiks Chatbot now supports Custom GPTs developed in the OpenAI Playground.
• See https://platform.openai.com/docs/assistants/overview to learn more about Assistants.
• Added an expanded selection of seasonal avatars celebrating Chinese New Year, Christmas, Fall, Halloween, Spring, Summer, Thanksgiving, and Winter.
• Enhanced CSS adaptation to improve compatibility across different themes.
• Improved formatting of responses from the chatbot for clearer and more user-friendly communication.
• Minor updates to the Reporting (formatting and fonts).

1.6.6

• Expanded the list of OpenAI models supported – See Settings – API/Model now supports GPT-4 Turbo (‘gpt-4-1106-preview’ with training data up to April 2023).
• Added a new option to customize the chatbot’s message prompt – See Settings, then Settings.

1.6.5

• Added option for two user configurable buttons at the bottom of the chatbot – See Settings – Custom Buttons.
• User configurable buttons can direct chatters to contact forms, email, or other pages.
• Added a new option to check API key validity – See Settings > Diagnostics & Notices.
• Added support for Echo Knowledge Base (EKB) post_type – Ver 1.6.5.
• Minor updates to the Knowledge Navigator for better handling of site content.

1.6.4

• Minor Updates

1.6.3

• Updated Knowledge Navigator acquisition of site content.
• Added reporting of chatbot interactions to the Knowledge Navigator.

1.6.2

• Added cron scheduling for the Knowledge Navigator to refresh the knowledge base hourly, daily, and weekly, as well as to cancel schedule.
• Added Knowledge Navigator Analysis to facilitate downloading results as a CSV file for insights into Knowledge base.

1.6.1

• Added the Knowledge Navigator which is an innovative component of the plugin designed to perform an in-depth analysis of your website for better, more contextual relevant responses by the chatbot.

1.6.0

• Corrected for inconsistent variable name.

1.5.1

• Corrected for conversation appending multiple times.

1.5.0

• Added support for an avatar and avatar greetings.
• Added support the open chatbot for new visitor vs returning visitor.
• Added additional phrases to the add or removed default AI disclaimer.
• Added an option to turn on/off diagnostics for developer support.

1.4.2

• Added support for the GPT-4 API in settings – requires access to gpt-4 API, see https://openai.com/waitlist/gpt-4-api.
• Added support for max tokens (the maximum number of tokens to generate in the completion).
• Added support for narrow or wide bot message modes (other options coming soon).

1.4.1

• Updated start bot open or closed.
• Add or remove default AI disclaimer.

1.4.0

• SVN Update Error – 1.2.0 did not update to 1.3.0.

1.3.0

• Updated Setting Page adding tabs for API/Model, Greetings, and Support.
• Updated directory assets.

1.2.0

• Removed initial styling on bot to ensure it renders at the appropriate time.
• Save the conversation locally between bot sessions in local storage.

1.1.0

• If bot is closed stay closed or if open stay open when navigating between pages.
• Ensure the Dashicons font is properly enqueued.
• Added options to change Bot Name, start with the bot Open or Closed, and option to personalize Initial and Subsequent Greetings by the bot.

1.0.0

• Initial release.