Bug tickets management, throw classic site, multisite plateform
| Author: | bastho, n4thaniel, ecolosites (profile at wordpress.org) |
| WordPress version required: | 3.1 |
| WordPress version tested: | 4.1.5 |
| Plugin version: | 1.3.1 |
| Added to WordPress repository: | 03-12-2014 |
| Last updated: | 20-05-2015
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
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| Rating, %: | 0 |
| Rated by: | 0 |
| Plugin URI: | http://ecolosites.eelv.fr/yast/ |
| Total downloads: | 1 619 |
| Active installs: | 10+ |
 Click to start download |
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Bug tickets management, throw single site or multisite plateform this plugin allows WordPress users to open supports tickets from front or admin pages. The purpose is to manage a community of webmasters on a WP plateform, to give assitance for editing or publishing, get bugs from themes or plugins.
Full integration
- Custom categories to filter tickets
- For logged-in users: a submit button in the admin bar
- For every one: possibility to use a form (with shortcode). The form can assign tickets to a specific category.
Here some usefull tools provided to help resolve tickets
- Automaticly add page URL, Browser details and and POST variables to new tickets
- Filter by categories
- User assignation
- Comments, with spent time
- Merge tickets
- Close or re-open tickets
Form submission shortcode
Basic shortcode
[BugTickets_form]Will output a support form, like the one in the admin bar
Basic shortcode options
Basic options are:
- type (string, must be a ticket_type slug)
- title (string)
- only_known (true/false) filter logged-in users or not
- force_ssl (true/false)
example :
[BugTickets_form type="bug" title="New bug" only_known=false force_ssl=true]
Full shortcode use
You can assist the description filling by using custom form fields like :
<field_type field_name (field_label)>usable field types are :
- text
- textarea
- select
- radio
add possible values for select and radio with "comma,separated,values"
example :
[BugTickets_form type="bug" title="New bug" only_known=false force_ssl=true]
<text email (your email)>
<select color (Your prefered color) "Red,Blue,Green">
<textarea description (Description)>
Some normal text, being stylized by the editor
<radio ok (Ok?) "yes,no"> this question is very important !
[/BugTickets_form]External website form
You can oput a submission form in an external website. wtih 2 steps :
- Allow the remote host, in Support tickets > Options
- Insert the javascript file into a page of your remote site
- The form is hidden by default and can be opened by a button.
Some details about this feature :
the jascript URL looks like : //your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js
So, just put this ligne into your HTML:
<script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js"></script>Je javascript auto add a button to open the form, but you can use your own just by adding the class "yast-dist-support-button" a any HTML element. A click on an HTML element with class "yast-dist-support-button" will open the support form.
You can cutomize the by by adding parameters to the script URL:
- autoload: if set to "no", do not append the form to the body, but wait a click of the user
- visibility: will force "private" or "public"
- user: used to identify the reporter. can be a username, login or email
- type: any ticket type defined in your WordPress
- title: any string
example:
<script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js&autoload=no&visibility=private&type=bug&username=<?php $current_user['email']?>"></script>Credits
Icons: from http://icomoon.io under GPL / CC BY 3.0 licences
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