SupportFlow

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SupportFlow is a web based help desk support software. It allows agents to reply or create new tickets using web interference.

Author:Daniel Bachhuber, Varun Agrawal, Alex Mills, Andrew Spittle (profile at wordpress.org)
WordPress version required:3.5
WordPress version tested:4.5.27
Plugin version:0.7
Added to WordPress repository:05-07-2014
Last updated:28-06-2016
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
Rating, %:70
Rated by:4
Plugin URI:https://wordpress.org/plugins/supportflow/
Total downloads:4 847
Active installs:10+
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SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

A few of its features are:

  • Allow agents to create/reply tickets using web interface.

  • Customers can create ticket by sending an E-Mail or filling a web based form.

  • Agents can opt to get E-Mail notifications of replies of tickets.

  • Administrator can limit agents access to particular tags.

  • Administrators can see daily/weekly/monthly ticket statistics.

  • Agents can view tickets assigned to them in admin dashboard.

  • Agents can insert predefined replies to the tickets.

  • Agents can add their signature to tickets using one-click.

  • Agents can forward whole conversation to anyone using its E-Mail ID.

To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

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