Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
Activate the Rollerblade tool by clicking the icon. The icon appears only for the user roles you authorize in the plugin settings. (You can also show it for visitors that are not logged in, if you'd like).
After activating the tool (one click) the client then gets a tool tip instructing them to click and drag anywhere on the site. Even your clients that have trouble using Facebook will be able to use this tool.
The comment box pops up automatically and the client just starts typing. They click submit and their job is done. Seriously...anyone can use this tool on the front end.
After submission, a ticket is created and you get an email notification with all of the details and the screenshot attached to it.
The ticket interface shows you the ticket number, URL, reporter, date and status. (We're currently prioritizing feature requests for the tickets interface so let us know what you want next).
Tickets provide the screenshotted area plus the surrounding area so you can always see the clients' selected part of the page IN CONTEXT, reducing confusion.
You can select who gets notified of new tickets and ticket updates in your Rollerblade account settings.
The Rollerblade settings on your WordPress site are where you link your Rollerblade account and decide which user roles will see the Rollerblade feedback tool.
Why should I install Rollerblade on my clients’ sites or sites that my WordPress team is working on?
Because it’s going to save you tons of time over the traditional QA and web site feedback methods. Once you try it, you’ll wonder how you ever lived without it. Here’s the video answer to this question:
How much does the Rollerblade service cost?
We are in beta right now. It’s free and we’re likely to have a free forever plan!
In addition to the above changes to the plugin, we have also made the following improvements in your ticketing portal:
Add commenting feature on submitted tickets.
Disable default sign ups that had plain text passwords.
Make tickets portal mobile responsive.
Create direct links to specific tickets.
v. 1.0.0
Improve usability for browser extension installation flow.
Integrate Safari extension installation.
Add support portal link to plugin meta.
Improve error reporting system if ticket creation fails.
Add clearer confirmation when sub-domain is entered into plugin settings.
Add ticket meta indicating when screenshots used the extension.
v. 0.0.10
Compatibility for Rollerblade Screenshot Extensions for Chrome (https://chrome.google.com/webstore/detail/rollerblade-screenshots-f/kkljdoalkdfkpjomjoaoeikpmjkkkknn?hl=en) and Firefox (https://addons.mozilla.org/en-us/firefox/addon/rollerblade-screenshots-for-wo/).
Inline Installation for Rollerblade Screenshot Extensions for Chrome and Firefox.
Improve comment spinner aesthetics
Optimize cursor focus and tab behaviors for comment box.
Fix bug with dragging comment box.
v. 0.0.9
Fix bug with click trail reports.
v. 0.0.8
Fix plugin repo information display.
Fix for comment box when it’s near the edge of the screen.
Open tickets in a new tab from ticket submission confirmation message.
Link from tool to tickets for that project.
Update plugin header links.
In this version we’ve also updated your tickets portal with the following:
Improved and fixed existing email notifications.
Added notifications for ticket status changes.
Added Session Report data to each ticket including active user and logged in/out state, OS, Browser and browser plugin info, Cookies list. (premium)
Added Click Trail Report to each ticket showing last 10 clicks prior to ticket submission. (premium)
Added System Report to each ticket showing active and inactive plugins, versions and author links; Theme, theme version and author; WordPress environment info; Server Environment info. (premium)
Fix for ticket numbers when a ticket submission is cancelled.
v. 0.0.7
Cosmetic improvements while comment box loads.
Cosmetic improvements for text display
Clarifications for plugin settings
JS error fix
Fix ticket number incrementing
v. 0.0.6
Adjusted Signup Wizard styles.
v. 0.0.5
Sign up process optimization.
v. 0.0.4
Fix for connecting sites that were getting ip address mismatches.
