ROBIN is an all-in-one E-Commerce Customer Service solution that helps users to deliver outstanding customer service.
ROBIN places a clearly visible contact tab on your WordPress website. You can then answer all customer support questions – from Twitter, email, live chat & web form – in one interface.
| Author: | ROBIN HQ (profile at wordpress.org) |
| WordPress version required: | 3.0.1 |
| WordPress version tested: | 3.6.1 |
| Plugin version: | 1.0.1 |
| Added to WordPress repository: | 28-08-2013 |
| Last updated: | 17-09-2013
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
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| Rating, %: | 0 |
| Rated by: | 0 |
| Plugin URI: | http://app.robinhq.com |
| Total downloads: | 331 |
 Click to start download |
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Use ROBIN to deliver real time e-commerce customer service via live chat, email, web form and Twitter. With ROBIN integrated on your WordPress site, a clearly visible contact tab will be shown on your site, enabling you to have real time conversations with your visitors. You can answer all customer support questions - from live chat, email, web form & Twitter - in one interface via your browser, iPhone, iPad or Android smartphone.
Core benefits of using ROBIN
- Use one smart & easy to manage dashboard for all your conversations with visitors – via live chat, email, web form and Twitter
- Work together with your team to build genuine relationships, manage satisfaction & create high quality word-of-mouth
- Offer visitors a clear CTA to contact you, proactively ask for feedback & showcase your commitment to great customer service
Summarized features & benefits
- First user always free!
- Easy and simple: up and running in 10 minutes
- Places contact tab on your WordPress site
- Visitors use one universal web form for email & live chat
- One dashboard for email, Twitter, live chat, web form & phone
- Easy collaboration with colleagues
- Native apps for Android, iPhone & iPad
- Proactively suggests answers based on previous conversations
- Integrated visitor satisfaction ratings
- Option to place performance widget on your web store.
Getting up & running is really easy
Follow the steps below to start using ROBIN within 2 minutes:
Step 1. Create a free ROBIN account at app.robinhq.com/signup
Step 2. Go to your WordPress admin, search for the plugin 'ROBIN' and install & activate it
Step 3. Save your ROBIN API key in your WordPress plugin settings
And you're done. Start using ROBIN and deliver your visitors outstanding customer service!
For more information about product features and premium packages, check robinhq.com/pricing.