Provide Support Live Chat is a powerful tool for customer support. It allows offering your customers instant assistance via live chat, monitor and navigate them through your website, and receive their messages even when you are offline.
Provide Support Live Chat can be easily integrated with WordPress websites with help of live chat plugin for WordPress. Integration process will take a couple of minutes and will require minimum efforts. It’s a simple matter of installing, activating and connecting with your live chat account.
You’ll be able to create a new live chat account straight from the plugin or connect the plugin to your existing account.
The following types of WordPress integrations are available
Depending on the chat window type enabled in your Provide Support account, different integration options are available.
For embedded chat window:
Placing a chat button and the chat window to a fixed position in a browser window, according to your live chat account settings
For classic popup chat window:
Placing a chat button to a fixed position in a browser window (the best solution for those websites which have no sidebar)
Placing a chat button anywhere on the website with a shortcode. [providesupport] shortcode can be used for showing the button or link within the posts or pages and <?php echo do_shortcode ('[providesupport]') ?> can be utilized for integration with the website source directly and will let adding the button or link to some specific position on the page. Adding the shortcode to a shortcode widget will let placing chat button at some shared module, such as footer or sidebar
Regardless of the chat window type you can:
Use your custom live chat images hosted on your server
Add a text live chat link instead of a graphics one
Choose which pages and posts the live chat chat button should be displayed at
Provide Support Live Chat for WordPress lets you monitor the whole website no matter how many pages contain the live chat button and gives a possibility to follow visitors in real time and proactively invite them to join live chat sessions.
How will you benefit from using Provide Support Live Chat software
No additional implementation costs on your WordPress website
Live chat is an effective marketing solution for boosting sales
Live chat increases your customers’ trust and loyalty
Ability of multitasking for your agents will cut down customer support costs
Live chat increases website integrity and customer engagement
Check our video tutorials to get more information about our system and live chat plugin installation:
About Provide Support
Provide Support has been offering cutting edge communication technology since 2003 and has proven to be the one of the most reliable Live Chat vendors on the market. Provide Support’s team is striving to offer you most intuitive and easy-to-use customer support software. And our own support team is at your service 24/7.
Either embedded or popup chat window opened by your clients to chat with you
Live chat window customizations and functions - color, size, position, toolbar buttons, media files preview, etc.
Chat window localization, customizable pre-chat survey and offline form
Live chat operator apps for Windows, Mac OS, Linux, iOS, Android, any web browser - the tool to communicate with your website visitors
Live chat Statistics app - the tool to monitor your support team performance and customer support demand
Provide Support Live Chat for WordPress settings after the plugin installation. You will need to connect to your existing Provide Support account, or create a new one
Live Chat plugin settings, embedded chat window - check the chat button position, choose how to display it, setup your website monitoring
Live Chat plugin settings, classic chat window - choose how and where to display your chat button, setup your website monitoring
Our live chat plugin for WordPress is free. But it can only be used as a part of Provide Support Live Chat system which is offered on a subscription basis. We offer free fully functional 10-day trial to check if the system fits your requirements. If you like the system, you are welcome to purchase a subscription. Please have a look at our pricing.
Any special technical requirements for the plugin?
PHP 5.6 or higher is required starting from the plugin version 3.0.0.
PHP 5.3.1 or higher is required starting from the plugin version 2.1.1.
WordPress 3.9 or higher is required starting from the plugin version 2.1.1.
Plugin version 2.0.3 supports older PHP and WordPress versions and can be downloaded here.
Where can I get more information about your live chat system?
Can I use this live chat system on any website or on a WordPress-based only?
The system can be used on any website. The only difference is that you will need to add the chat button code to your website source manually, not using a plugin.
Do you have any reviews from your customers I could check?
New chat button code generator used. The chat button will now load after the page load is complete and won’t impact the page loading speed
Unnecessary API calls removed
Issues related to new widgets implementation solved
4.1.0
Unused module removed
Plugin settings appearance updated
4.0.0
Internal refactoring
Important! Please reconnect the plugin with your live chat account after upgrade.
3.0.5
Random authentication issue fixed
Important! Please reconnect the plugin with your live chat account after upgrade.
3.0.4
Improved modern chat window positioning for mobile devices
3.0.3
Minor fixes for better compatibility
3.0.2
Minor fixes
3.0.0
Compatibility with WordPress 5.x added
Modern embedded chat window support added
Stability and compatibility improvements
2.1.6
Better compatibility with WordPress 4.7.x
jQuery conflict fixed
2.1.5
PHP version conflict fixed
2.1.4
Compatibility with ReduxFramework added
2.1.3
jQuery compatibility issue for some themes fixed
Shortcode mode improvements
2.1.1
Compatibility issues fixed. Note! The plugin requires PHP 5.3.1 or higher and WordPress 3.9 or higher now. Please don’t upgrade if you are not sure. Use live chat plugin version 2.0.3 if your PHP/WordPress doesn’t meet the new version requirements.
Stability improvements
Widget mode improvements
Minor bug fixes
Plugin settings redesigned
Plugin settings moved to the main menu
2.0.3
Reporting module improvements
2.0.2
Old PHP compatibility fix
2.0
Compatibility issues fixed
Critical errors reporting added
1.3
Improved Chat Invitation functionality
FAQ updated
1.2
Minor fixes
New default chat button used for accounts created via plugin
