ProProfs Chat plugin for WordPress. Include ProProfs Chat to your WordPress website.
|Author:||ProProfs (profile at wordpress.org)|
|WordPress version required:||4.5.0|
|WordPress version tested:||5.0.4|
|Added to WordPress repository:||12-07-2018|
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Resolve your customers queries instantly.
Login to your ProProfs Chat account from WordPress Dashboard.
ProProfs Chat WordPress plugin successfully installed.
ProProfs Chat Reports.
ProProfs Chat Dashboard View.
ProProfs Chat Customization Settings.
Operator Performance Monitoring Report.
Support Team Monitoring Report.
Do I need a ProProfs Chat account to use this live chat plugin?
Yes. You need to create your account on ProProfs Chat.
Is trial version of the software available?
Yes, 15 days trial version is available. Users can get well versed with the features.
Sign up for free trial here
Are there any limitations during the trial period?
No. During the trial period ProProfs offers enterprise version to all the customers.
Is it mandatory to install any other software to use ProProfs Chat?
No, all you need is ProProfs Chat plugin.
Is live chat support provided in case of problems faced while using the software?
A big yes! We are available 24*7 for all your doubts.
Can I use this live chat support service on all kinds of WordPress websites?
Yes, we provide live chat widget to any/all kinds of WordPress websites.
How many customers can I handle at the same time?
There is no limitation to the number of chats an operator can attend at the same time.
Do I need to be logged in to be available for chats?
Yes, you need to stay online to allow customers to contact you. If no one is available, your live chat window will be shown as a ticket form.
Is it possible to track on-site visitors through this ProProfs Chat plugin?
Sure! With ProProfs Chat plugin for WordPress, you can access visitor’s important (relevant) information. For example, you can know where they are coming from, what they want, the page they are currently viewing on your website.
Is it possible to customize chat windows?
Yes, each part of the chat window can be customized along with the company logo, chat theme and more. You can have different chat windows for different departments.
Can I use my own, customized live chat buttons?
Yes, it is possible. You can upload different type of buttons and use them on your live chat window.
Does your live chat software support other languages?
Yes, it is available in 72 other languages.
Is it possible to specify a user role to my live chat operators?
Yes – There are two user roles available in your ProProfs Chat software, i.e. admin and operator.
Can I personalize my live chat avatar?
Yes, it is possible. To edit the ProProfs Chat avatar, go to ‘my profile’, and click on EDIT icon. You can change the picture, name and welcome message of your avatar.
Does ProProfs Chat support multiple websites?
Yes, ProProfs Chat supports multiple websites using a single account. Additionally, you can customize the look of each chat window according to your preference.
Can the position of the live chat window be changed?
Definitely yes – you can keep it to the left or to the right.
Can I view chat transcripts?
ProProfs Chat saves each chat with customer as chat transcript for future reference, and you can view it from the transcript section.
Is there an option to delete some of the live chat transcripts?
Yes. View TRANSCRIPT and then click on delete.
Can live chat operators help one another when chatting with customers?
Yes, they can transfer the chat to other operators.
Can I deactivate my live chat widget momentarily without having to remove the plugin?
Yes, you can remove the Chat code from the pages you want to. The plugin would still be there.
What are the other integrations featured by ProProfs Chat?
Visit for more information.
- New ProProfs Chat plugin for WordPress.
- Sign in with ProProfs Chat.
- Updated compatibility with PHP 7.1
- ProProfs Chat plugin fully supports the newest version of WordPress.
- ProProfs Chat plugin enhanced look and feel.
- Included “Settings” link to ProProfs Chat plugin.
- Initial release