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All types of messages among users and admin including support departments are possible with this plugin.

Author:Fahad Mahmood (profile at
WordPress version required:4.4
WordPress version tested:5.7.2
Plugin version:1.1.8
Added to WordPress repository:11-01-2019
Last updated:06-07-2021
Rating, %:100
Rated by:2
Plugin URI:
Total downloads:2 527
Active installs:10+
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Inbox is a free communication tool for WooCommerce vendors and customers. Vnedors can manage their own communication threads privately with this plugin. Any user who is logged in can ask a question or put any query through help section. User will select the department from list to which he has some query and provide his email which is optional and his message. These messages will appear in your inbox and admin panel as well. Relevant Administrators or Moderators will reply the queries as support departments. Admin can add new departments, manage staff department-wise. Admin can also monitor communication threads and apply filters with an alert.
WooCommerce customers also can manage their communication threads with support departments and online vendors. Only logged-in user can communicate within the system.


messages, users, administration, support, tickets, resolution center, disputes, alerts, chat, help desk, vendors


  • Admin can send/schedule messages to all users
  • View all communication threads and apply filters
  • Define different departments and assign staff for sales and support
  • Shortcodes for users list
  • Allow/Disallow words in threads
  • Google Maps API compatibility
  • Shortcode based pages


This WordPress plugin is a free software: you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation, either version 2 of the License, or any later version. This WordPress plugin is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with this WordPress plugin. If not, see