Freshdesk Official is a seamless way to add your helpdesk account to your website. Supports various useful functions.
|Author:||hjohnpaul,sathishfreshdesk,balakumars,shreyasns (profile at wordpress.org)|
|WordPress version required:||3.4|
|WordPress version tested:||4.3.3|
|Added to WordPress repository:||07-03-2014|
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
|Total downloads:||16 622|
|Active installs:||1 000+|
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This screen shot shows the Settings Screen.
This shows the comments page where a new action('Convert to ticket') added to make the comment as a ticket.
This shows the comments page with 'View Ticket' option showing if the comment is already converted to ticket.
This shows the comment link in the ticket description.
Where do i find sso shared secret ?
SSO shared secret will be available in your helpdesk account’s admin -> security -> sso section.
How can login to my helpdesk using normal login screen after enabling sso ?
You can always access your help desk’s normal login screen using http://yourcompany.freshdesk.com/login/normal link.
Where can I find the feedback widget code snippet ?
Feedback widget code has to be copied from the admin -> feedback section. You can configure the alignment and kbase search hide and much more here and copy the generate code snippet.
minor sso bug fix.
fixed redirects not working when http protocol is not allowed in the redirect parameter.
replaced split with explode to support php7
Fixed minor bugs.
Security fix for open redirect vulnerablity. Now users are required to configure all the portal urls in the settings page.
Added option to enable/disable sso.
Logging out of wordpress no longer logs out the Freshdesk session.
Added validations for the settings page.
Fixed the error showing up on the plugin settings page.
Fix the SSO login redirect to Freshdesk and on wordpress logout, logout of Freshdesk as well.
Includes fix for SSO and Vanity URL redirect.
Bug fix for SSO and Vanity URL redirect.
Added comment link to ticket description
Fix for the error message(“The plugin does not have a valid header.”) on enabling plugin
– Freshdesk remote log-in failing for new users.
– Sign-out from freshdesk does not logout wordpress session.
First Release Version.