Chat Metrics is a 24/7 fully managed live chat service where you only get sales qualified leads. We convert your web traffic into leads.
|Author:||Chat Metrics (profile at wordpress.org)|
|WordPress version required:||3.0.1|
|WordPress version tested:||5.2.2|
|Added to WordPress repository:||24-06-2019|
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
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1. How do you set it up on WordPress website?
The WordPress plugin is easy to install on your website.
Login to your WordPress admin panel
Go to Plugins and Click ‘Add New’
Search for Chat Metrics and Install on your WordPress website
Click on the click ‘Activate’ button
Sign up or Login to Chat Metrics and you’re done
2. How many leads will I get?
Our Managed Live Chat service delivers between four to eight times more leads than a non-optimized website. The number of leads you will receive depends on a number of factors. That’s why we always recommend the “Test Drive” to start if you are not sure of your traffic with or a customized “Pilot” for larger organizations
3. How do your people study my business to answer my website clients?
Our support champs familiarize themselves with your business (website) and services through FAQs provided by you and/or by studying your website and/or any other material provided. Our trainers ensure our people meet the competency expectations for each site before we go live.
4. How do you save me time and money?
We send the leads through to your inbox or CRM. You have the option then to manage them in your own time. This allows you to schedule your tasks to be much more productive. We save you money by delivering more leads from your existing marketing spend. You do not need to generate additional investment in marketing to deliver growth ad your sales team is focused on converting qualified leads!
5. What happens if I get more leads than the package I am on?
We monitor the number of leads that you receive through the chat service. If you exceed the subscription level ongoing, we will suggest you lift to the next level or we will discuss a personalized package to suit your needs.
6. What currency are you working on?
All our prices listed on the website are in USD
7. Can I upgrade or downgrade anytime?
At CM we believe that flexibility is important so, we don’t have any lock-in contracts. You can move between packages to suit your current situation. Changes take effect at the end of the current subscription period.
8. What if there isn’t a package that suits me – Is there any flexibility?
We understand that no two businesses will fit into the same box and we are happy to discuss alternative arrangements to accommodate your requirements and budget.
9. Can you integrate with my CRM?
Our integration with Zapier makes it possible to integrate with 1000+ apps such as Salesforce, Pardot, Marketo, Infusionsoft, Agile CRM, Zoho CRM, Intouch and counting. We haven’t found a CRM that is safe from us yet!
10. You support others in my industry – is there any conflict of interest?
Your “chat” information is streamed directly to your individual dashboard to which only you, and those that you approve, have access to. Full encryption ensures that your data is safe and sound. We also have built-in systematic protocols that protect client data and contact information. The more industries we support the better the overall service.