The Super Fast, most versatile, and feature-rich support and customer ticketing plugin for WordPress
Fluent Support is the most versatile and feature-rich help desk and support plugin for WordPress. Provide awesome support and manage customer queries right from your WordPress dashboard.
Fluent Support is the perfect helpdesk & support ticketing plugin that can match the premium features of SAAS solutions like Zendesk or Helpscout or FreshDesk.
Your Self Hosted Customer Support Solution in WordPress
Fluent Support is the best and complete feature-rich customer support ticketing system solution. It is also the simplest and fastest Support Ticketing Plugin on WordPress. Manage your customer queries from different channels like contact form, support ticketing form, email, or from remote website.
Along with managing tickets, you can assign multiple customer agents with appropriate permission levels. Get in details reports about your customers, agents, and productive your overall customer support desk. From the ticket view, you can see the 360-degree view of your customer like their previous tickets, address, purchase history, membership levels, etc. You can do more when you have all the data about a customer along with their query.
Fluent Support is a self-hosted support ticketing system with unlimited tickets, support agents, users, products, tags, channels, You name it! There have no limitations as you own your own system and data.
FEATURES – Every Online Business Needs
???? All-in-One Customer Support Solution
With Fluent Support, you can centralize all of your customer queries and respond, track them efficiently. You can also keep your customer’s additional data, notes and track their overall stats.
Multi-Channel Support Ticketing System
Super fast and rich filter based ticket management
Track waiting times for your overall tickets
???? Customer Portal
Your customer can open a ticket from your website or use your site’s contact form. All the tickets can be viewed by the customer when they log in to your site. For public users, they can respond to a ticket by using a unique signed secure link so you can serve both public users and logged-in users.
???? Ticket Segmentation and Reporting
Ability to segment tickets by product
Customer can set the priority
Admin/Support Agent can set the priority of a ticket for their own
Adding note for internal use for a ticket
Get detailed reports of your support agents and customers
???? Built-in Productivity Tools
Send a response to multiple tickets at once. Very useful for similar queries
Close tickets by filtering tickets that are older than 20 days (as an example).
Quickly edit a customer’s info from the ticket page or add a note for later usage.
???? Build for Speed & Productivity
Fluent Support has been built to save time and make your customer support experience more pleasant. Fluent Support is built on top of VueJS & REST API as a Single Page Application. For each page transition, it does not load the full page. It just fetches the required data over AJAX and loads your UI instantly. It’s like magic (Thanks to VueJS and REST API). We also made the UX super friendly, easy, and super simple so you don’t need a learning curve for getting started.
????️ Fully GDPR Ready
Fluent Support is a self-hosted WordPress plugin. You own your data, and no external SAAS connection is required to run your Support system with Fluent Support.
???? Modern. Powerful. Super Fast ????
Build with VueJS and REST API as a Single-page Application
Super fast and lean interface so anyone can use it without any learning curve
Super awesome Dashboard with charts, graphs, essential data points to show your overall support quality.
Separate DB Tables, and it’s does not affect your WordPress page speed
SEAMLESS INTEGRATIONS & Features (Pro)
Fluent Support features and integrations that will help your business –
First Class integrations with WooCommerce & EDD:
Let your customers open support ticket against an order so you know exactly what they are talking about.
Let your customers select a store product for the query.
View your customer’s orders and purchase history from a ticket view.
Integrations with Your Membership Plugin
Do you have a membership site with Restrict Content Pro / Paid Membership Pro / Wishlist Member then we got your covered.
When you view your member’s ticket you can see all the details of your member’s membership information so it’s super easy for you to give support to your customer.
Make your Learning Management System more interesting
If you have a LMS site running on LearnDash / LifterLMS / TutorLMS then Fluent Support is a perfect solution for you. With the core integration with your LMS system data, you can view all the details about your student when supporting your students.
Core BuddyPress / BuddyBoss Support
With BuddyPress / BuddyPress integration, you can get detailed overview about your community member from the same page of your custom ticket overview. So you can respond with the right message always!
Automate Smartly and Do More in Less Time
With the powerful Workflow and Saved Replied feature (pro) you can automatically send replies, add internal notes, set priority, assign appropriate support agent, etc on customer’s query event.
With the manual workflow, you can create a set of tasks and run those tasks on the selected filtered tickets. So you can automate multiple tickets and on a single click.
Migrate From Other Support Plugins
If you are using any of the following Support plugin and wants to migrate to this high performance and super fast support plugin then you can do that in few minutes. We have built a super smooth migration module to make your life easier.
Migrate From Awesome Support – WordPress HelpDesk & Support Plugin
If you are an Awesome Support plugin user then we got you covered. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps
Go to Fluent Support -> Settings
You can see the Awesome Support migration details
Click on the migrate now button
It will take few minutes depends on your support tickets size
Once completed it will ask if you want to delete Awesome Support Tickets from your database.
Confirm delete or leave it as it is.
Now you have all the data right inside your Fluent Support plugin.
Enjoy your day!
Migrate From SupportCandy – Helpdesk & Support Ticket System
If you are a Support Candy plugin user then it’s super easy to migrate to Fluent Support. Just install Fluent Support, Configure with basic settings, create your agents and then follow the following steps
Go to Fluent Support -> Settings
You can see the SupportCandy migration details
Click on the migrate now button
It will take few minutes depends on your support tickets size in SupportCandy Plugin
Once completed it will ask if you want to delete SupportCandy Tickets from your database.
Confirm delete or leave it as it is. If you leave it then all data in SupportCandy will remain as it is.
Now you have all the data right inside your Fluent Support plugin.
Migration done from “SupportCandy – Helpdesk & Support Ticket System” to Fluent Support Plugin!
Are there any limitations about how many support tickets I can manage?
No, there are no limitations. You can manage as many support tickets or customers or support staff as you want.
Is it 100% self-hosted?
Yes, Fluent Support is 100% self-hosted. Fluent Support will not connect with any of our SAAS servers. You own the data, and your data should be hosted on your hosting server.
Is it GDPR compliant?
Yes, your data never goes to a different server like HelpScout, ZenDesk or Freshdesk. All the data will be saved and managed into WordPress.
Will it is a performance issue for WordPress?
Absolutely not! From the very first, We were careful about this. It stores all the related data in custom database tables, so it will not affect your WordPress database. We built the application with VueJS, and it’s only run when you go to the admin dashboard of Fluent Support. Also, The Admin UI is super-fast as It’s a SPA and communicates over ajax.
