Reduce support costs and boost customer satisfaction with Knowledge Base from Echo Plugins.
| Author: | Echo Plugins (profile at wordpress.org) |
| WordPress version required: | 5.2 |
| WordPress version tested: | 6.5 |
| Plugin version: | 12.11.2 |
| Added to WordPress repository: | 10-01-2017 |
| Last updated: | 05-04-2024 |
| Rating, %: | 100 |
| Rated by: | 96 |
| Plugin URI: | https://www.echoknowledgebase.com |
| Total downloads: | 707 588 |
| Active installs: | 10 000+ |
 Click to start download |
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Our Knowledge Base plugin is a powerful documentation tool that helps you create and organize your documentation, FAQs, and articles. It’s easy to use and includes many features to help you build a visually appealing Knowledge Base.
Designed with a modern and professional appearance by default, it also offers numerous customization options to align with your brand’s identity. Features include premade designs, popular articles, a Table of Contents (TOC), FAQs, a navigation sidebar, analytics, and customizable archive pages.
Our Knowledge Base is optimized for search engines. See our documentation for details on how this is achieved. The plugin supports multilingual and RTL languages, ensuring accessibility for an international audience. Our articles are responsive and retina-ready, ensuring your knowledge base looks great on all devices.
Examples of Included Professional Layouts
* Basic Layout here
* Tabs Layout here (Multi Product Example)
* Drill Down Layout here
* Classic Layout – Demo 4 here
* Category Focused Layout – Demo 5 here
See our knowledgebase documentation here
KEY FEATURES
✅ Fast search bar with listed results
✅ Five levels of hierarchical documentation
✅ Article view counter with Popular and Recent Articles (NEW)
✅ FAQs Module and Shortcode (NEW)
✅ Professional layouts including Basic, Tabs, Category Focused, Classic (NEW) and Drill Down (NEW)
✅ Customizable Category Archive Page
✅ Articles with breadcrumb, back button, navigation, print button, TOC and more
✅ Navigation sidebar listing categories and articles
✅ AI Content Writing Like ChatGPT
⭐ MORE FEATURES
- Set up in minutes
- Organize your documentation by team, product, and service using the Tabs Layout
- Order articles and categories alphabetically, chronologically, or in any other order using drag and drop.
- Optimized for the best SEO results to enhance online visibility
- Counts your Article Views and displays Popular and Recent Articles
- Analytics to track your Knowledge Base usage
- Supports RTL languages, WCAG accessibility standards, and works with WPML and Polylang
- Responsive design that works with any theme and mobile devices
- Frequently Asked Questions (FAQ) Module and shortcode.
- Articles Index Directory shortcodes. Learn More
- Change typography (font family and size) for article and category names, TOC, breadcrumbs, and more.
???? Get help with writing your FAQs using ChatGPT AI
- Check your spelling and grammar with GPT.
- Verify spelling and grammar, and generate article outlines.
???? EASY TO STYLE WITH PRE-MADE DESIGNS
- Choose from 26 professional pre-made designs, no coding required.
- Enjoy a variety of colors, styles, and layouts.
- Switch between designs with a single click.
- Choose from Basic, Tabs, Category Focused, Classic and Drill Down layouts.
???? WORKS WITH BUILDERS
- Compatible with Elementor and Gutenberg Blocks
- Works with Beaver Builder, Divi, Visual Composer, and others.
???? HELP DIALOG CHAT INTEGRATION
The free Help Dialog Chat plugin offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog Chat shows FAQs, search, and a contact form. Learn More
✅ Why Choose Echo Knowledge Base?
- It’s an easy-to-use plugin for your WordPress website.
- Choose from ready to use professional designs.
- Match your theme with a simple visual Editor, no coding required.
- Organize your articles and categories into five levels of hierarchy.
- All essential features are free, plus get access control and more with add-ons.
- Friendly and timely support from our team.
???? Add-ons Features
- Control access and permissions based on groups, WordPress users and roles, and custom roles.
- Control public and private articles and who can read, write, and edit articles.
- Create unlimited Knowledge Bases with separate articles, categories, tags, and more.
- Create Sidebar and Grid layouts.
- Import articles and categories.
- Vote on articles, add a feedback form, and learn from analytics.
- Use widgets and shortcodes for categories, popular articles, and the search bar.
- Replace articles with PDFs, external docs, video links, and more.
- Filter search by category.
- Use Advanced search analytics to determine the most popular and empty searches.
- Migrate, create and copy articles and images from your Knowledge Base.
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???? GO FURTHER WITH ADD-ONS
PRO Bundle
See our PRO Bundle.Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.Unlimited Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.Advanced Search
Enhance users search experience and view search analytics including popular searches and no results searches. Learn More.Article Rating and Feedback
Enable users to provide valuable feedback on your articles. Collect analytics on the most and least rated articles. Learn More.Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your articles, sidebars and pages. Learn More.Links Editor for PDFs and More
Set Articles to link to PDFs, pages, posts and websites. Learn More.Articles Import and Export
Import and export articles and their content, comments, categories, tags, and attachments. Migrate and copy articles between KBs. Edit articles outside of WordPress. Learn More.
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⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐
✅ The Help Dialog Chat offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog Chat includes FAQs, search, and a contact form. Learn More
✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More
✅ Show IDs reveals IDs on admin screens, including posts, pages, custom post types and taxonomies, and others. Learn More
✅ The Content Down Arrow is coming soon.
Screenshots
FAQ
ChangeLog