Tags: helpdesk, ticket system, support, tickets, support ticket, support desk, help, knowledgebase, faq

Create and manage support tickets for your customers or subscribers with ease.

Author:Chimney Rock Software (profile at wordpress.org)
WordPress version required:4.7
WordPress version tested:6.0.1
Plugin version:1.3.2
Added to WordPress repository:04-02-2022
Last updated:25-07-2022
Rating, %:0
Rated by:0
Plugin URI:
Total downloads:289
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Create and manage support tickets for your customers or subscribers with ease.

How Does It Work?

  • The plugin adds a support ticketing system on the frontend of your site, you just need to add one shortcode to any frontend page.
  • Customers or subscribers can create support tickets. Each ticket is managed on the backend of your site with an intuitive dashboard.
  • Setup in just a few minutes without any complicated processes

Features

  • Assign unlimited agents.
  • Assign unlimited agent roles.
  • Unlimited number of tickets.
  • Export tickets to CSV
  • Admin and customer notifications by email.
  • Prevent spam by enabling Google ReCaptcha.

Pro Features

  • Export tickets and all replies to CSV
  • Auto close inactive tickets after the number of days that you specify
  • Unlimited Canned Responses that can be inserted with one click

Requirements

  • WordPress 4.7
  • PHP 7.0

Screenshots
FAQ
ChangeLog