Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.
Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zendesk Chat app will let you answer your customer’s questions in real time and ease them into a purchase.
With Zendesk Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.
Key Features
Mobile Optimized: Your customers can chat with you from any device using our mobile optimized chat widget
Proactive Chat: Rather than chatting with every single person yourself, you can increase the chances of high value engagement (and more sales) by using Triggers to automatically reach every visitor
Advanced Analytics: Our analytics dashboard lets you monitor visitor flow, usage patterns, and lets you jump in whenever a customer might need help
What makes Zendesk Chat the best choice for live chat?
We’re the most popular live chat provider in the world – loved by over 150,000 businesses
A simple and highly customizable chat widget to complement your website and taste
User friendly dashboard lets you monitor visitor activity and manage chats
24 hour live chat support from our trained experts on any weekday (visit www.zendesk.com/chat)
Available in over 40 languages
Some Geeky Facts
Work across major browsers (Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari).
Average uptime is 99.8%.
HTML5 dashboard
iPhone, Android, and BlackBerry apps
Integrates seamlessly with UserVoice, Salesforce, Highrise, Batchbook, Zendesk, vTiger and many more.
Should you need any assistance, feel free to chat with our customer advocates on https://www.zendesk.com/chat or email us at chat@zendesk.com
What are you waiting for? Download Zendesk Chat plugin now and sign up here for a free account!
See languages available, lovingly translated by Zendesk Chat users (in alphabetical order)
Arabic | Bulgarian | Chinese | Croatian | Czech | Danish | Dutch; Flemish | Estonian | Faroese | Finnish | French | Georgian | German | Greek | Hebrew | Hungarian | Icelandic | Indonesian | Italian | Japanese | Korean | Kurdish | Latvian | Lithuanian | Macedonian | Malay | Norwegian Bokmal | Persian | Polish | Portuguese | Romanian | Russian | Serbian | Slovak | Slovenian | Spanish; Castilian | Swedish | Thai | Turkish | Ukranian | Urdu | Vietnamese
Usage
After enabling the plug in, head on to the widget customization page to change settings and integrate its look and feel to match your site. When done, enable it by visiting the account configuration page and completing the instant signup process.
Do I have to install any software on my server to get this working?
Not at all! Zendesk Chat is a hosted livechat service. Simply configure the plugin and you’re done!
Which web browsers work best with this plugin
Though designed to work on most browsers, Zendesk Chat works best in the following environment: IE 6 or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).
I managed to install the plugin but cannot link up to Zendesk Chat. Why?
The plugin tries to link up with Zendesk Chat by connecting using a few approaches including PHP Curl. If the outgoing connections are blocked (eg. by a firewall), please request your server administrator.
Alternatively, you can also manually include the script in the footer file (“wp-content/themes/default/footer.php” in your wordpress installation).
Is it free to use?
The plugin comes with a free plan specially tailored for WordPress users. Power users can purchase upgrade options anytime.
How can I chat with more visitors at the same time?
You can easily do so by upgrading to a better plan. To find out more about the plans and features we offer, please visit https://www.zendesk.com/chat/pricing/#pricing
Its just not working for me! HELP!
Dont worry!! We are happy to assist! Just come on down to our site at https://www.zendesk.com/chat or leave an email for us at chat@zendesk.com and we will help you with installation.
WordPress Integration for Chat accounts
The integration supports chat phase 4, 3 and 1 accounts. If you have a zendesk subdomain, please provide your subdomain as you are either chat phase 3 or 4 customer. If you don’t have a subdomain, leave the subdomain field as blank as you are chat phase 1 customer.
Fix CSRF issue in the plugin deactivation functionality.
1.4.5
Updated support and video URLs
1.4.4
Rebranding strings to Zendesk Chat
1.4.3
Remove depracated function for wordpress 4.5
1.4.2
Added support for wordpress 4.4
1.4.1
Update the text domain for translate.wordpress.com compatibility
1.4.0
Security patch
1.3.9
Refactoring of plugin files
1.3.8
Fix throwing of wordpress errors
Fix PHP notice (‘Notice: Undefined variable: error’) on the plugin dashboard
Remove unused globals
Standardize function names
Use _() and _e() for translations
Add english language file
Added icon assets
1.3.7
Add documentation for releasing new versions of the plugin
1.3.6
Fix ‘Cannot modify header information’ PHP error by registering and enequeing script
Include js file
1.3.5
Update supported version to 4.1.1
Include Plugin’s version number to footer (if Account is linked up)
Always use SSL to link account
Improved UI on login page to reduce confusion with SSL option and Password field
Update Signup Link
1.3.4
Fix menu icon image
1.3.3
Fix bug where account deactivates linking but widget still shows up
1.3.2
Refactored css loading to accommodate older PHP versions
Included css file
1.3.1
Added admin_print_styles to custom css
Changed button css name to a non-generic name
1.3.0
Removed iframe Capability from plugin
Removed Account Configuration, Customize and Dashboard sub-menu pages
Added Launch Dashboard link to open new browser tab to access Dashboard
Minor Code Fixes
1.2.9
Revert back to iframe Customize and Dashboard instead of opening new window
In PHP 5.3, ereg is deprecated, updated to use preg_match
1.2.8
Due to breaking changes in many consumer IM clients, we will no longer be supporting IM Chat Bots (AIM, Google Talk, Skype, Yahoo Messenger or MSN)
Customize and Dashboard will now open in a new window instead of iframe
1.2.7
Plugin will now embed v2 Widget
Improved Login Response
Classic Theme Editor removed to use Dashboard Widget Customization
Click on Appearance to make changes to your widget
Old Javascript API from v1 Widget may not work with v2 Widget
Visit http://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html for more details
1.2.6
Addresses XSS vulnerabilities concerns by removing ZeroClipboard
1.2.5
Enhancement to Theme Editor – now autoloads blog’s url automatically
1.2.4
Adds an optional widget settings box
Widget settings saved from old wordpress plugin will be migrated to the optional settings box
Visitor info uses new wp api and now enabled by default
Required WordPress version bumped to 3.1
1.2.3
Replaces old customize widget page with new theme editor
Remove customizewidget.php
1.2.2
adds User Capability levels, allowing non-admins to use the plugin admin interface
Admins can use add the following code
$role = get_role( ‘editor’ ); $role->add_cap( ‘access_zopim’ );
to their themes, or use the Members plugin (https://wordpress.org/extend/plugins/members/)
to give roles the ‘access_zopim’ capability.
1.2.1
Uses wordpress http api for better linkup support with multiple transports
Reduce name collisions in functions
Adds compatibility to premiumpress theme
1.2.0
Signup process is now linked to zopim.com as per WordPress guidelines.
1.1.3
Update Zendesk Chat embed script
Add option to override dashboard settings for chat bubble text
1.1.2
Maintenance update: Compatibility update for WordPress 3.3.1
1.1.1
Maintenance update: Fix invalid plugin header (zopim.php) for new installation
1.1.0
Maintenance update: Greeting messages are now saved properly.
Add more language options in customization page.
Using new Zendesk Chat async embed script: improve page’s load time and do not block page’s rendering anymore
1.0.7
Maintenance update: Remove phased out “middle left”, “middle right” positions
Add options to let user decides hiding of chat bubble, no longer force show/hide
Enable option for not using plugins’ greeting messages
