Simple and flexible knowledgebase plugin for WordPress
| Author: | Mihai Iova (profile at wordpress.org) |
| WordPress version required: | 4.7 |
| WordPress version tested: | 5.5.12 |
| Plugin version: | 1.3.4 |
| Added to WordPress repository: | 05-12-2014 |
| Last updated: | 09-11-2020
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
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| Rating, %: | 78 |
| Rated by: | 45 |
| Plugin URI: | http://wordpress.org/plugins/wp-knowledgebase |
| Total downloads: | 95 319 |
| Active installs: | 2 000+ |
 Click to start download |
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Create an attractive and professional knowledge base or documentation. WP Knowledgebase is easy to use, easy to customize, and works with any theme.
Why is a knowledge base important?
- Often, people prefer self-service – People often try to find answers on their own before contacting for help. A knowledgebase is where they look first.
- A knowledge base operates 24/7 – Even if you have a distributed team, a knowledgebase will always be there for your users.
- A knowledge base acts like a brain for your support team – Your team members won’t know everything other team members know. A knowledgebase can bridge that gap and offer your team.
- It can lower costs – With standardized answers and all the information in one place, a knowledgebase can ensure new hires are trained quicker and better.
Key Features
- Simple and easy to use documentation plugin
- Fully RESPONSIVE knowledge base template files
- Customise your catalogue presentation easily (choose theme colour, sidebar layouts, number of knowledge base articles to show etc)
- Super fast search, with predictive text – handy!
- A selection of sidebar widgets (search, categories, tags, posts)
- Integrated documentation breadcrumbs (on/off)
- Display comments on knowledge base articles (on/off)
- Drag & Drop for custom ordering of documentation articles and categories
- Works across all major browsers and devices – IE8+, Safari, Firefox, Chrome
- Editable slug (default is /knowledge base )
Premium Features
WP Knowledgebase PRO is a paid-upgrade to WP Knowledgebase which makes your mouth water with these delicious documentation features:
- Search Analytics – Understand what users are searching for on your documentation website. View each individual knowledge base search query and also the most popular searches.
- Article Feedback (coming soon) – Let your users offer feedback on your knowledge base articles. They can vote and offer feedback directly from the documentation articles.
- Related Documentation Articles (coming soon) – Guide your users through the knowledge base. Add a list of related documentation articles at the bottom of an article, so your users always have access to answers.
- Content Restriction – Set up a private knowledge base or wiki with just a few clicks. Restrict access to your knowledge base content. Allow access to your documentation only to certain user roles or individual users.
Improve your documentation with WP Knowledgebase PRO now!
Important
On activation, the plugin will create a page called “Knowledgebase” and on that page there will be the shortcode [kbe_knowledgebase]. If you want to change the slug of that page do so via the WP Knowledgebase settings.
Advanced Customisation
Developers, you can completely customise the way the WP Knowledgebase displays by copying the plugin templates to your theme and customising them there. You may be familiar with this method of templating as used by WooCommerce.
In the plugin’s root directory you will find a folder called template. You can override that folder and any of the files within, by copying them into your active theme and renaming the folder to /yourtheme/wp_knowledgebase. WP Knowledgebase plugin will automatically load any template files you have in that folder in your theme, and use them instead of its default template files. If no such folder or files exist in your theme, it will use the ones from the plugin.
This is the safest way to customise the WP Knowledebase templates, as it means that your changes will not be overwritten when the plugin updates.
Official Demo
- Click here for out-of-the-box demo
User Examples
- WP Booking System documentation
Need help?
Have any questions, bug reports or feature requests? Please contact us here
Languages
English, German, Dutch, Blugarian, Spanish – Spain, Spanish – USA, Spanish – Puerto Rico, Brazilian Portaguese, Swedish, Polish and Indonesian.
Translators, thank you all for your contribution to this plugin. Much appreciated. If you’d like to help translate this plugin into your language please get in touch. It’s very easy – you don’t have to know any code and it’s a great way to contribute to the WordPress community.