An easy automated and advanced ticket builder for WordPress to capture tickets to one of your favourite Helpdesk.
| Author: | smackcoders (profile at wordpress.org) |
| WordPress version required: | 5.3 |
| WordPress version tested: | 5.8.2 |
| Plugin version: | 1.4 |
| Added to WordPress repository: | 24-10-2016 |
| Last updated: | 09-12-2021
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
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| Rating, %: | 0 |
| Rated by: | 0 |
| Plugin URI: | https://www.smackcoders.com/wp-helpdesk-integ... |
| Total downloads: | 3 788 |
| Active installs: | 10+ |
 Click to start download |
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WP Helpdesk Integration integrates WordPress with service desk tools to capture support tickets from your website. You can design the Form with default WordPress forms. The form created can embedded with Post, Page or Widget. The information collected and sent to anyone of the help desk portal Freshdesk, Zendesk, Zoho Support & Vtiger Tickets module with secure API connection.
Highlighted features
- Captures support threads from WordPress to Freshdesk, Zendesk, Zoho Support and Vtiger Tickets module.
- Supports default WordPress Webforms.
- Redirects User to desired page after successful form submission.
- Notification on success or failure of Ticket capture.
- Embed forms in Page, Post or Widgets to capture Support threads.
Highlighted Pro features
WP Helpdesk Integration has all the features of free version. In addition, it supports lots of third party add-ons to make it more flexible in Form design & information gathering. The integration with WooCommerce enables to follow-up the customers in checkout and never let them fall through cracks.
- Capture your website users as support portal contacts with additional informations.
- Supports ACF, MemberPress, WP-Members add-ons to get additional contact info.
- Enables to mark a fields to be mandatory and non-mandatory.
- More flexible with option to customize the field label.
- Supports Gravity Form & Ninja Form to capture support threads.
- Google Captcha to avoid spam threads.
- Duplicate handling with create, update & skip options.
Helpful links
- WP Helpdesk Integration page and documentation
- Our recent WordPress Product updates.
- Related product: Leads Builder for CRM – Convert your WordPress website visitors, user & checkout customers as CRM Leads & Contacts. Supports Salesforce, Zoho CRM, Freshsales, Vtiger CRM, SugarCRM and SuiteCRM.
Other Useful Plugins & Addons By Smackcoders
To Import and Export WordPress Data as CSV or XML
And for premium version of the plugin, you can get it here
The Leads Builder for WordPress to capture your web forms as leads to one of the top ranking open source CRM. Install the WordPress Lead Form Data Collection to CRM Plugin. And install one of the CRM of your choice from the additional add-ons listed below. Keep both parent plugin and CRM add-on activated.
* Zoho CRM & Zoho CRM Plus
* Salesforce
* SugarCRM
* Freshsales
* Vtiger CRM
To know more about the premium bundled version, visit WordPress Lead Form Data Collection to CRM with unlimited features
Screenshots
FAQ
ChangeLog