WebEngage Feedback, Survey and Notification

1. 

   Feedback tab in action on a customer's website.

2. 

   Short survey in action on a customer's website.

3. 

   Fancy callout notification in action

4. 

   Feedback inbox

5. 

   Feedback thread submitted by a user.

6. 

   Creating a notification using dashboard

7. 

   Survey response overview screenshot

8. 

   Creating a survey using dashboard

1. Is WebEngage FREE to use? – Yes. A feedback form with auto-screengrab feature, unlimited feedback queries and responses every month, short survey with limited number of responses and targeting capabilities – all these are FREE forever. Of-course, if you need more, we have some other cool features for which you can upgrade to our premium plans.

2. The feedback tab shows up on my website. However, upon clicking, it displays an error message instead of the feedback form. Why? – Most likely because the domain name for which you created the widget does not match with the one you are using it on. If you are keen to test WebEngage in test/dev environment, please create a separate widget with “localhost” or a corresponding domain name. Use the corresponding license code in your plugin to test locally.

3. What all information does WebEngage capture? – Apart from the answers to questions in your forms (both feedback and survey) and a screengrab of the page on which the feedback was submitted on, we automatically capture a whole bunch of other information. E.g. Geo location (and IP) of the user submitting feedback, Date/time, Page URL on which the feedback was submitted, Browser, Operating Platform etc. You get to see all of these in the email notification as well as in your WebEngage dashboard.

4. Can I add custom fields to the feedback form? – Yes. With paid plans (starting $49/month), you can add your own fields to the feedback form – checkboxes, radio buttons, input boxes, comment boxes, files, dropdowns etc. This can be done using a simple drag-n-drop form builder inside WebEngage dashboard. You don’t need to write any code whatsoever.

5. Is WebEngage spam-free? – Yes. Our technology makes sure that only humans can submit the feedback form on your website. And we do that without asking your users to read through an unreadable CAPTCHA image :). Our stuff just works!

6. Can data be exported from WebEngage? – Yes. You can download all your feedback in Excel format in realtime. Responses to all your surveys can be downloaded in similar fashion. Very soon, we’ll release our API which will make it easier to push all the WebEngage data into your favourite CRM.

7. What other customizations are possible? – Far too many! All email templates, stylesheets, logos etc can all be changed depending upon the plan you choose.

For any other question(s), please email us on support {at} webengage dot com or contact us. We assure you of a quick revert.

2.0.4

• Updated to latest (v6) Web SDK integration code.

2.0.3

• Updated with latest v5 of webengage integration code.
• New screenshots and more languages support
• Gallery link added

2.0.2

• Reduced dependency on iframes
• New logo and notification text in the options page

2.0.1

• xss vulnerability fix in plugin managament files

2.0.0

• New JavaScript integration code (version 4) released
• Introduces JavaScript callbacks for all three products – Feedback, Survey and Notification
• Easy to use API methods for custom invocation

1.1.0

• Notification product added to the bundle.
• Improved version – let’s you sign-up for WebEngage directly from within your WordPress admin.
• Customize your feedback tab with your own text/colors etc.
• Support for more languages.

1.0.0

• Hello World! This is our initial release.