Tidio is an all-in-one customer experience solution with live chat, chatbots, Lyro AI chatbot, and multichannel communication.
It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Tidio’s pre-built chatbots for sales and support automatically boost sales and promptly address customers’ frequently asked questions.
Managing all your customer messages in one place makes Tidio a simple but strong helpdesk solution. On top of that, Tidio’s specialized features for WordPress ensure even greater efficiency for your team!
WHY CHOOSE TIDIO?
Automatically answer up to 70% of customer questions with Lyro AI chatbot for faster support
Talk to your visitors on the live chat – quickly solve issues and sell proactively
Use pre-made chatbot strategies to solve problems and increase sales
Preview carts, check order history, and recommend products directly in the chat
Add Tidio to your WordPress website in 30 seconds – just click “Download”
Manage and resolve customers’ requests with a powerful email ticketing system
Easily embed WooCommerce product cards in responses to provide a seamless shopping experience
Route every conversation to the right agent with the Departments feature
Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more.
WHAT DO YOU GET WHEN YOU INSTALL TIDIO?
1. FREE LIVE CHAT PLUGIN THAT WILL CONVERT YOUR WEBSITE TRAFFIC INTO LOYAL CUSTOMERS
Find out who is visiting your website, see what they are currently viewing, and easily engage them to increase the chances of conversion
Use Tidio live chat on your browser, desktop, or mobile
Customize the live chat widget, so it fits your website look
The widget is 100% mobile-friendly, so your customers can write to you on a mobile, tablet or desktop: it will always work seamlessly on any device
Manage all your live chat, e-mail and Messenger messages from one panel
Stay in touch with your visitors on mobile and tablet thanks to Tidio’s free iOS and Android apps.
2. SOLVE UP TO 70% OF CUSTOMER PROBLEMS WITH LYRO AI CHATBOT
Use Lyro – a conversational AI – to offer personalized assistance
Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
The AI stays within the boundaries of your knowledge base, and you can update its information at any time
Lyro is easy to implement and doesn’t require training
Use a playground environment so you can see how Lyro will respond to customer questions and adapt your FAQs accordingly
You can activate the AI in under 3 minutes and it supports your customers 24/7.
3. CHATBOTS GENERATE LEADS MORE EFFECTIVELY BY ENGAGING YOUR VISITORS EXACTLY WHEN THEY NEED IT
Use chatbots that engage your potential customers exactly when they are most likely to share their contact info
Present your services much more effectively with automated conversations
Collect emails proactively
Provide the best content and information tailored to your visitors’ profiles and interests
Provide answers to the most common questions instantly, at any time, 24/7
Add tags and other properties to your visitors and send valuable information to your CRM
Choose from over a dozen chatbot templates that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
Use our unique, drag-and-drop visual editor to create chatbots from scratch. No coding is required.
4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE
To sell more efficiently, you can browse all WooCommerce products in your Tidio panel and send them as product cards in chat conversations with your customers. Just click on a product, and it will be sent to your customer via selected channels: live chat and Messenger.
5. SMART POP-UPS THAT IMPROVE CONVERSION WITHOUT IRRITATING YOUR CUSTOMERS
We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. These can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag-and-drop chatbot editor.
TESTIMONIALS
Tidio Live Chat and AI Chatbots is the highest-rated plugin of this type for WordPress. The solution is actively used by more than 300,000 users.
Hard to believe it? Read the testimonials, because our users say it’s the best:
★★★★★
Tidio is the ultimate customer relationship-building platform. It also helps us recognize difficult clients and handle them in an effective manner. That wouldn’t be always possible via email. @janoleroux
★★★★★
Well designed, easy to use, and user-friendly. Great plugin for your business. @irshadpm
★★★★★
Exceed our expectations. More than a simple chat, it’s a professional online support tool.
Highly recommended if you need to manage your customers in a professional way. @supportenligne
LANGUAGE VERSIONS
Switch between languages or set up multi-language chats. Display a translated version of the widget based on the customer’s location.
The pre-translated languages include:
English
French / Français
Spanish / Español
Italian / Italiano
German / Deutsch
Swedish / Svenska
Portuguese / Português
Hindi / हिन्दी
Arabic / العربية
Polish / Polski
Chinese / 中文 (Zhōngwén), 汉语, 漢語
Danish / Dansk
Dutch / Nederlands
Hebrew / עברית
Japanese / 日本語
Korean / 한국어
Persian / فارسی
Romanian / Română
Russian / Русский
Turkish / Türkçe
PRICING
Most of our powerful features are available in the free plan. If you want to test all of them, sign up for a 7-day free trial.
Tidio offers you a basic version, which is free (no credit card details required). You can also unlock additional premium features for a small price starting from $29/month and test them with a 7-day free trial.
I’ve installed the WordPress chat plugin—what happens next?
Click on the new Tidio live chat icon that appeared on your WP-admin menu on the left. You’ll be able to create your Tidio account connected to the plugin. Finish the initial configuration and you can start using the best live chat plugin for WordPress.
Do I need a Tidio account to use this WordPress live chat plugin?
Yes. Install the plugin, activate it, and create your free Tidio account from your WP admin panel. Alternatively, you can sign up first, install the plugin, click the Tidio icon in your WP panel, and then use your Tidio login credentials. Find out more about the installation process.
Does Tidio offer a free trial?
Yes! Tidio has a free plan but you can also test all the premium features for 7 days.
Will I have to upgrade my account at some point?
Tidio has a free plan (no credit card details required), which you can use for an unlimited time before deciding which premium plan make sense for you.
Do I need to install any additional tools to use the live chat widget?
No. Tidio is a fully-integrated WordPress live chat solution. You can start chatting right after you install the Tidio WP chat plugin and create a free Tidio account.
Can I show or hide the widget only on some pages of my WordPress website?
Yes. You can specify which pages should display the widget. You can also show it only in specific countries or even hide it on mobile devices.
Can I schedule when to display/hide the widget?
Yes. You can schedule your operating hours or show the widget only when you are online. You can also set up automatic responses to be sent on specific days of the week.
Are there any resources I can use to learn more about using Tidio?
Yes. Apart from the tips available inside the tool itself, you can learn more about using Tidio live chat from:
Can several support agents use the free chat at the same time?
Yes. You can also transfer conversations between an unlimited amount of operators.
Can visitors start chatting without providing their email addresses?
Yes, but you need to switch off the pre-chat survey. By default, Tidio shows a survey that visitors have to fill in before joining a live chat conversation.
Can I check if I missed any messages from my visitors?
Yes. All messages and live chat conversations are grouped and available in your panel. Tidio does not delete conversations. You can remove them permanently and clear the live chat history manually if you need.
Yes. You can connect Tidio to popular eCommerce platforms, Google Analytics, marketing apps, or CRM systems. Check the full list of available integrations. You can also connect Tidio with 3,000+ external apps for free using Zapier.
Can I use Tidio in languages other than English?
Tidio offers six language versions: English, French, German, Spanish, Italian, and Portuguese.
