Support Dock

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A customer support ticket solution with faq for registered members.

Author:cbfreeman (profile at wordpress.org)
WordPress version required:3.0
WordPress version tested:4.0.1
Plugin version:1.0
Added to WordPress repository:17-12-2014
Last updated:08-01-2015
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
Rating, %:100
Rated by:1
Plugin URI:http://cbfreeman.com/downloads/support-dock/
Total downloads:1 617
Active installs:10+
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Support Dock upgrades your site from good to INCREDIBLE by adding a support ticket system.

The Support Dock plugin uses a simple yet powerful traditional support “submit a ticket” system. The submit a ticket system appears as part of the site template and dashboard. Let users contact you directly, and receive responses by email. No need for user's to access your site dashboard. All responses are emailed to the user's real mailbox. You recieve email notification each time a new ticket is submitted. You can answer All Tickets from your admin dashboard. This style of professional integration helps you achieve maximum convenience and site security.

SUPPORT DOCK BOASTS A NUMBER OF EXCELLENT FEATURES:

  1. Easy-to-use interface for viewing and answering tickets
  2. Email notifications when new tickets arrive, meaning you can have top ticket turnaround times
  3. Assign tickets to specific team members/staff
  4. Users get a handy built-in menu that allows them to create and submit tickets with the greatest of ease
  5. Tickets are tracked with status details, leaving no one in the dark about whats happening

Support Dock

Support Dock is a fully functional but limited version of our full Support Dock plugin.

Our full version includes many more features:

  • No Ticket Limits
  • Ticket Pagination
  • Custom Settings Page
  • Create and Edit Support Dept
  • Edit Support Contact Details

Upgrade to the full version now .

Internationalization

Support Dock is currently available in :

  • English

I'm looking for translators to extend to other languages. If you have translated the plugin in your language or want to, please let me know : supportdock [ at ] cbfreeman.com

Contributing

Support Dock is also available on [http://cbfreeman.com/downloads/support-dock/]cbfreeman


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