Live Support Desk allows you to host voice, text, and video chats right in your WordPress site. Clients can connect with you and your team in one clic
| Author: | Bistri (profile at wordpress.org) |
| WordPress version required: | 3.0.1 |
| WordPress version tested: | 4.0.8 |
| Plugin version: | 1.4 |
| Added to WordPress repository: | 23-07-2015 |
| Last updated: | 01-10-2015
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
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| Rating, %: | 0 |
| Rated by: | 0 |
| Plugin URI: | http://plugins.bistri.com |
| Total downloads: | 3 586 |
| Active installs: | 10+ |
Click to start download
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Live Support Desk puts voice, text, and video chats right in your WordPress site. Designed to work whether you are on your own or have a support team of agents. Quick and easy to install.
Easy to install : our intuitive configuration menu lets you quickly insert live chat windows right into the your site. Just select your preferences and the short code is generated for you.
Simple for your visitors : when people visit your site they’ll see clickable chat windows right in the pages you choose. One click and they’re connected to someone who is ready to help them out. This all happens without a visitor ever needing to download an external application or leave your site.
Control every aspect of the chat : Different chat styles can be selected between text only or video and voice chats. Choose to enable or disable text chatting as part of your voice or video chats. Use different chat styles in different pages. In addition, choose whether or not to give your visitors and agents control of their media functions, such as cutting their web cam or audio feed with just the click of a button.
White brand : our clean, neutral interface looks natural in the page. Customize everything from the size of the display to the features that appear in the window.
Adapted to your organisation : Add agent logins and define their roles and streamline requests to the right agents. Set up an agent chat window to receive any chat requests they are assigned to handle. So no need to give employees access to your WordPress Dashboard.
Adapted to your process : Use a waiting queue that lets clients know their place in line or use a regular Accept/Ignore request management style that notifies you when somebody wants to chat. Possibility to display a custom page in place of the chat window when nobody is on line.
For more details, check out our website http://plugins.bistri.com/
Screenshots
A screenshot of your account creation
Chat support
Video Support - Agent view
Video Support - Customer view
CAN I HAVE SOME EXPLANATIONS ABOUT SETTINGS ?
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Unavailable Message: Choose the option what you’d like to display when there is no agent online.
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Request Management Style: This decides how incoming chat requests are handled by your agents.
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Waiting Queue : put requests in a first come, first served queue. Agents will just click on a prompt to connect to the next request. Direct Connect : when requests come in, agents will have the opportunity to Accept/Ignore the request.*
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Screen Sharing: No mandatory to start. For more information on how to set up screen sharing, check out the How-to on that subject in our website.
WHERE DO I FIND MY API KEY?
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Your API Key is found in your application details in the manage account section. When you configure the plugin you create an account, as well as an application. When you create your application you are given an API Key.
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Just go to manage account in the Live Support Desk tab on your Dashboard and click on your application. You’ll see your API Key there.
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If you haven’t set up your developer account or your application, you can see how to do this by reading the instructions on the installation page, or in the how-to guides on our website.*
DOES THE BASIC PLAN INCLUDE ALL THE FEATURES?
Yes. All the pricing plans that service our WordPress plugin include all the plugin features.
We know that most small businesses around the world are made up of one employee. When we were creating this plugin we noticed that there was no solution for these really small businesses. The number of employees shouldn’t determine the features your company’s website is able to have. A lot of other solutions don’t offer all their features with their cheapest plans. They also require you to talk with a sales agent to get set up. We want it to be easy for everyone to get exactly what they need right away.
DO I HAVE TO PAY FOR EVERY AGENT ID I CREATE?
No. Creating agent IDs is just a feature of the plugin. You can have as many agent logins as you want. When you’re paying for additional agents, you’re paying for the number of simultaneously connected agents you need.
Our pricing model is structured around the number of agents you have logged in at the same time.
You might have 8 employees, but only ever have 4 working at the same time. You don’t need to pay for 8 agents if you aren’t going to have 8 agents logged in at once. Just pay for the maximum number of agents you would have logged in at once.
Just make sure your agents log out at the end of their shifts. This will prevent it from looking like there are agents available when there actually aren’t. It will also ensure that all of your agents in later shifts are able to connect.
WILL THE PLUGIN WORK ON A MOBILE DEVICE?
The plugin will work on an Android device. Unfortunately WebRTC isn’t compatible with Safari yet, so it won’t work on an iPhone or iPad.
WILL THE PLUGIN WORK ON ANY BROWSER?
The plugin works on any browser that supports WebRTC, and some browsers don’t support WebRTC yet.
The most common desktop browsers, Chrome and Firefox, support WebRTC.
Notable browsers that don’t support the plugin are Internet Explorer and Safari.
In addition to being available on Chrome and Firefox, the plugin will also work on Opera. While it is not available on Safari or Internet Explorer, most expect these browsers (and Edge, Microsoft’s next browser) to integrate WebRTC as demand grows. You can also install WebRTC browser plugins that make it work on Safari or Explorer.
IS THERE A LIMIT TO THE AMOUNT OF TIME I CAN SPEND IN A CALL, OR THE NUMBER OF CALLS I CAN HOST?
The plans for WordPress users are unlimited. You’ll never have to shut down customer support or reschedule appointments because you’re running low on calls or minutes. Feel free to take the time you need with your clients and visitors. There are so many different uses for these solutions that the only one size fits all plan is unlimited.
That being said, our service is subject to fair use. We didn’t put a number on this because every business is different. We understand that you can’t control the number of requests that come your way, or how long it takes to resolve an issue.
There’s no problem with having a lot of clients and getting a lot of requests. But we can tell the difference between a thriving business with a high volume of requests, and a site that is gaming our system. If we get the sense that you are abusing our service, your account will be subject to termination.
CAN I MAKE A CALL TOWARDS SOMEONE ELSE?
This is an incoming request solution. If people want to get in touch with you they will now be able to contact you right in your site. You’ll still have to reach out to people by going towards them.
Check out our website’s FAQ page for more info: http://plugins.bistri.com/faqs/
ChangeLog
1.0
1.1
1.2
1.3
- Fix chat window broken layout (waiting queue mode)
1.3.1
1.3.2
1.3.3
1.3.4
- Fix buggy uninstall process
1.3.5
1.3.6
1.4
- New backoffice integration
