JS Support Ticket is a powerful and easy to use support system that helps you to provide support system elegantly.
|Author:||Joom Sky (profile at wordpress.org)|
|WordPress version required:||4.5|
|WordPress version tested:||5.1.1|
|Added to WordPress repository:||10-10-2014|
|Total downloads:||65 547|
|Active installs:||3 000+|
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Create new ticket - front-end
Ticket Details - front-end
Report by Staff Members
Report by Departments
Staff Member Control Panel
Staff Member Tickets
Staff Members List
Ticket Detail - Admin
My Tickets - front-end
Is user can open support ticket from front-end
Yes, user can open ticket from site.
Will JS Support Ticket work with my theme?
Yes; JS Support Ticket will work with any theme.
Where can I report bugs or contribute to the project?
Bugs can be reported either in our support forum or preferably on the (https://joomsky.com).
- Integrate JS Desktop Notification plugin
- Security check for ajax calls
- Support icon size change
- Security fix
- Modern, beautiful and light design
- Security improved, curl remove with WP library
- Image optimization
- IE Compatibility improved.
- Improve post installation process
- User Registration
- Fix user avatar image ratio
- Cross-Site Request Forgery(CSRF) prevention
- Admin controlable login button link
- MariaDB bug fix
- Improve custom fields
- Chart priority color change to default
- PHP 7.0.1 support
- Admin reply css bug fix
- Add left menu for admin
- Add department and priority fields in email templates
- Add login form
- Update permalinks
- Improve SEO
- Custom fields bug fixed
- Double email bug fixed
- Searching & sorting bug fixed
- Improve admin control panel
- Upload files via WP standard
- Bug fixed
- Add ticket id option
- Email to department email on new ticket
- Separate phone ext.
- Print ticket
- Encrypt email link
- Add translation tool
- Tickets fields bug fix
- New powerful user fields
- Login page
- Add new search options
- Add multisites support
- Add avatar for user
- Change attachment directory structure
- Fix 404 error
- Security fix of file upload
- Security fix
- RTL, now support RTL langauges
- Hide ticket attachment directory
- Visitor can create ticket
- Add support icon with various position option
- Improve user search
- Add slug for JS Support Ticket to avoid conflict with other pages and posts
- Shortcodes available for homepage
- Reply bug fix
- Add German translation
- Implement WordPress time zone
- Add field ordering, now admin change ticket field ordering
- Ticket form auto refill on error
- Improve user selection popup
- Department can unpublished from ticket form
- Admin can create ticket on behalf of any user
- User redirect to JS Support Ticket control panel after login [configurable]
- Add count in my tickets tabs i.e Open (15) Answered (25)
- Add reports
- -By departments
- -By priorities
- -By status & priorities
1.0.4 – 03/02/2015
- Language pattern change.
- Bug fix.
1.0.3 – 02/06/2015
- New control panel layout.
- Admin responsive layout, now JS Support Ticket fully responsive.
- SEF improve
- Implement short codes
- Add breadcrumb
- Pagination bug fix
1.0.2 – 11/17/2014
- Admin can change page url (slug).
- User fields bug fix.
1.0.1 – 10/25/2014
- Email alert to admin [bug fix].
- Email alert in HTML format.
1.0.0 – 10/07/2014
- Just release.