WP Customer Support

Support ticket system built on top of Contact Form 7 and Flamingo plugins.

Author:Developry (profile at wordpress.org)
WordPress version required:5.1.0
WordPress version tested:5.5.7
Plugin version:1.0.1
Added to WordPress repository:03-12-2019
Last updated:17-11-2021
Rating, %:100
Rated by:1
Plugin URI:https://developry.com/developry-help-desk-9
Total downloads:512
Active installs:10+
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Support ticket system built on top of Contact Form 7 and Flamingo plugins.

Note: As long as you have installed and activated Contact Form 7 and Flamingo or you already are using them you can set up the Help Desk 9 plugin in no time and add a simple support ticket system to your site.

Usage

Create a new Contact Form 7 form and add both its shortcode and the WP Customer Support shortcode into the page body.

[help-desk-9]
[contact-form-7 404 "Not Found"]

In addition, add the following to the Additional Settings in your Contact Form 7:

flamingo_email: "[your-email]"
flamingo_name: "[your-name]"
flamingo_subject: "[your-subject]"

If you create a support page for a registered user (e.g Subscribers) you may want to have your Contact Form 7 Name and Email fields populated and read-only, e.g.

[text* your-name default:user_display_name readonly placeholder "Full name*"]
[email* your-email default:user_email readonly placeholder "Email address*"]

Note: This way the user won’t need to add them every time they want to create a new support ticket.

Important: Currently there is a naming limitation filter for the fields that will show up on the front-end. You need to have the following keywords when you create the Contact Form 7 fields.

input, title, subject, message, description, content, textarea

For example:

[text your-subject] OR [text subject]
[textarea your-message] OR [textarea my-custom-message-as-support-ticket]

Note: As long as you have the keyword in the name of the field you should be fine.

Features

You can have your ticketing system working for the following different scenarios:

  • Protected – visible on a password protected page.
  • Private – visible only for registered users.
  • Public – visible to all visitors (this way everyone will be able to see the conversation and post anonymously).

Style and format front-end support page

There are two additional attributes and you can use them if you wish to customize (markup differently) and style the output of the support data table.

[help-desk-9 output="json" format="raw"]

This is how you get the data in JSON format. (In PHP I would do the following and the loop and use the data to create a template view.)

// Use print_r( $data ) to view the data structure.
$data = json_decode( do_shortcode( '[help-desk-9 output="json" format="raw"]' ) ); 

Detailed Documentaion

Additional information with step by step setup, usage, demos, and more video & media help can be found on the Developry WP Customer Support page.

WP Customer Support Pro

As of yet this plugin doesn’t have a commercial version available.