Answer Customers is a tool that makes it easy to import answers to customer
questions from Zendesk into WordPress.
| Author: | Retro Mocha (profile at wordpress.org) |
| WordPress version required: | 3.3 |
| WordPress version tested: | 3.9.1 |
| Plugin version: | 1.0.0 |
| Added to WordPress repository: | 19-05-2014 |
| Last updated: | 19-05-2014
Warning! This plugin has not been updated in over 2 years. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.
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| Rating, %: | 0 |
| Rated by: | 0 |
| Plugin URI: | https://answercustomers.com |
| Total downloads: | 525 |
 Click to start download |
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If one customer has a question or problem, the odds are another customer is going to have the exact same question or problem again in the future. So, why keep answering the same questions over and over again?
The reason Answer Customers exists is to make it easy to take the solved problems that are sitting inside of Zendesk and to put them on your website powered by WordPress. This makes it easy for customers or potential customers to find the information they are looking for right on your website.
Answer Customers is a tool that allows you to transfer content from Zendesk to WordPress in one click of a button. To use the plugin, you must have an account with https://answercustomers.com/.
After you are signed up, you install the Answer Customers WordPress plugin on your website and configure it with your Answer Customers api key, user to post as, and default post category. You also need to install the Answer Customers Zendesk plugin and configure your Answer Customers account with your WordPress website URL.
Once properly configured, sending content from Zendesk to WordPress is easy. When you are managing a ticket inside of Zendesk, you simply click the Send to Answer Customers button and it will send the customer question and your responses to your WordPress installation as a draft. You then can edit it and reformat it to look great on your website before publishing.